What would cause Tamper Alert on the NDE lock?
Tamper Alert is typically caused by a missing or misaligned magnet behind the Strike Plate on the door frame on the original NDE locks.
There should be two magnets on a plastic strip that gets i...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series
Is it possible to update NDE and LE locks and without going to site?
The Engage platform does support off-site overnight updates.
This update does require that locks are set with proper working Wi-Fi settings and are communicating to your local Wi-Fi access point...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE
Can you change the reader on a CTE?
Yes you can change the reader on the CTE. You need to establish sync with new reader.
To establish a reader connection:
Push and release the CTE SCHLAGE button, followed by two&n...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » CTE
On the Engage platform locks, pending indicators (!) are still showing up after syncing to the door.
If a pending indicator sticks around after a sync it usually means there’s more changes that it needs to download from the database and a quick sync was not enough. The first thing you should t...
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How do I connect a new MT20W reader?
The Engage MT20w Enrollment reader can be connected to the PC or Laptop you are using with the Engage Web Portal.
The USB connector is only used to send power to the MT20w and also allows ...
Schlage Commercial » Readers » Enrollment | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
Can they add the same mobile credential to multiple sites?
No, it will only work on 1 site.
It will let them add it, but it will only work on the last one added.
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
In Engage, if I set up a schedule and use first person in does it unlock all the doors or only that one?
In Engage, the First Person In rule only applies to the door that was accessed.
If other doors are on the same Unlock Schedule, a valid card must be used on each door to activate the Unlock Sche...
Schlage Commercial » Software » Schlage Express | Schlage Commercial » Software » Schlage Express » Software | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App