Category: ENGAGE Application

(Results from 1 to 10)
How does the RU/RM check and update its internal time?
It should get a command from ACP and GWE will push the update to the device....
Mechanical Locks » Cylindrical » RU Series | Electronic Locks » ENGAGE Application | Electronic Locks » Gateway
Engage NDE and LE - Mechanical Key Override and Audits
Using the mechanical key will not report in the audit trail. There is no switch/sensor to detect key override so just retracting the latch wouldn't record an audit. ...
Electronic Locks » ENGAGE Application | Electronic Locks » NDE Series | Electronic Locks » LE Series
Schlage Mobile Credentials - Enrolling Into Multiple Sites
The same mobile number cannot be enrolled in more than one Engage site via the web portal.  Once the Mobile Access app has been downloaded onto a phone you can enroll the credential in other site...
Electronic Locks » ENGAGE Application
Can you import user to the Engage?
No you cannot. You will have to type them in. ...
Electronic Locks » ENGAGE Application
Cannot add a mobile credential to an Engage user.
We first have to make sure you have mobile credential enabled locks. The lock models should be:  NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sure t...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App
Can I remotely open the NDE80 with my phone app?
The NDE80 locks do not support remote UnLock commands.  You would need to interface to a 3rd party Access Control System. ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Electronic Locks » NDE Series
In Engage we are not able to pull up audits for all devices using a specific user.
If you filter Devices, you should see activity for that device and if you filter User, you should see that Users activity. If not getting overnight updates via wifi, you may not see audits ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Web App
Can the mobile credential be a master credential?
Yes, you can make the mobile credential a master credential. ...
Credentials | Electronic Locks » ENGAGE Application
Issues Receiving E-mails from Engage
This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering. Please follow these steps as most likely the emails were ca...
Electronic Locks » ENGAGE Application
Can you daisy chain data from the gateway?
Yes, you can daisy chain the data They can be wired in/out on each TX terminal and in/out on each RX terminal down the line. However, we strongly suggest contacting the ACP provider for conf...
Electronic Locks » ENGAGE Application | Electronic Locks » Gateway