How does the RU/RM check and update its internal time?
It should get a command from ACP and GWE will push the update to the device....
Schlage Commercial » Mechanical Locks » Cylindrical » RU Series | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » Gateway
Engage NDE and LE - Mechanical Key Override and Audits
A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports the ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series
Can you import user to the Engage?
No you cannot import users into the Engage software.
You will have to type them in.
...
Schlage Commercial » Electronic Locks » ENGAGE Application
Cannot add a mobile credential to an Engage user.
We first have to make sure you have mobile credential enabled locks.
The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410)
Make sure t...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
Can I remotely open the NDEB with my phone app?
The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE range ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series
Can the mobile credential be a master credential?
Yes, you can make the mobile credential a master credential.
Once deleted the Mobile number can be recreated into a master credential.
All of the door files must be updated after recreating ...
Schlage Commercial » Credentials | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
Issues Receiving E-mails from Engage
This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering.
Please follow these steps as most likely the emails were ca...
Schlage Commercial » Electronic Locks » ENGAGE Application
Can you daisy chain data from the gateway?
Yes, you can daisy chain the data from the Gateway.
They can be wired in/out on each TX terminal and in/out on each RX terminal down the line.
However, we strongly suggest contacting the ACP...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » Gateway