Category: ENGAGE Application

(Results from 61 to 70)
What is the minimum stile width for LE?
Mortise case is about 4 1/2" so we will have to suggest 5" minimum...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » LE Series
What is error 417 on the MT20W-USB?
417 error can occur only for new cards for the very first time (when no No-Tour data is present).  You can 1st ignore the error and see if the write took by testing at lock.  If no...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Readers » Enrollment » MT20W
Why am I getting a DUID error when commissioning my Engage device?
When commissioning your device using the Engage mobile app, try the following order of steps:   Ensure no other bluetooth devices are active on the mobile device when using the Engag...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway
How many MT20W's you can have on a site?
There is no limit to the number of MT20W's you can add to a site. You can commission as many MT20W's as you would like. ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Readers » Enrollment » MT20W
What are the character limits with Engage Wi-fi fields?
Engage Max Character values SSID name:  Max 32 characters Accecc Point  Password:  Max 64 characters length (max) and English alpha-numeric and special characters al...
Schlage Commercial » Electronic Locks | Schlage Commercial » Electronic Locks » ENGAGE Application
Why does the GWE show 0 thru 15 for Doors when it only supports up to 10 devices?
While the GWE only supports 10 devices, some Access Control Systems use device numbering up to 15. ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » Gateway
I created a Holiday schedule on the Engage portal but it didn't list any Assigned Devices.
After creating the holiday schedule on the web portal, you must assign the holiday to the devices and then go to each door and SYNC to update the device.  Or wait overnight if you locks ar...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE
I forgot my Engage password and requested it be reset but it's not sending a password reset to my email.
Check your spam and junk folders for the password reset email. The emails will come from:            Invitations: [email protected] ...
Schlage Commercial » Electronic Locks » ENGAGE Application
In Engage audits, why does it come up with passage and success with no event data to it?
  If the same User accessed the door multiple times in succession, the reporting data may remove the event info.  That was intended to save processing time in the server. If this d...
Schlage Commercial » Electronic Locks » ENGAGE Application
How to replace a bad lock with a new one in the Engage platform?
Using the Engage phone app, first delete the current lock name. To delete:  On an iOS device, go to the Device list, find the lock name and left swipe to Delete. On an Android devic...
Schlage Commercial » Electronic Locks » ENGAGE Application

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