NDE can do "No Tour"
An MT20W must be commissioned in the same No Tour site for credential enrollment and credential programming for No Tour. If the NDE was commissioned to the site before the MT20W, commission the M...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series
How do you measure sleep current on a Control lock (BE467 / FE410)?
To check the sleep current on a control lock:
1) Remove the inside escutcheon to expose the batteries
2) Slightly remove the top of the battery to disconnect the power to the lock...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Multi-Family | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
BE467 delinking
To temporarily DE-LINK the BE467 & FE410 (break the persistent BLE LINK) from the Gateway, present a smart card to the reader, and and the reader will beep, quickly cycle the Deadbolt switc...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » Gateway | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
CTE cache mode UI
There is no Cache mode on CTE when using the Engage platform.When using Engage Managed account, CTE LINKS with IP Gateway only, and IP mode makes the decision at the door. IP mode has no cache mode or...
Schlage Commercial » Electronic Locks » Networked | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » Gateway
What inputs are available for the CTE?
Here is a list of the available inputs on the CTE:
Request to Enter
Request to Exit
Door Position
Remote Release
Tamper.
...
Schlage Commercial » Electronic Locks » Networked | Schlage Commercial » Electronic Locks » ENGAGE Application
No Tour resident moves out, how do I reuse the credential?
No-Tour Resident Moves-Out – RecommendationsWhen a resident moves-out, the property administrate should follow these steps to take control of the returned credential, properly manage ENGAGE™ prope...
Schlage Commercial » Electronic Locks » Offline | Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Standalone/Offline | Schlage Commercial » Security Management | Schlage Commercial » Software | Schlage Commercial » Electronic Locks » ENGAGE Application
CTE RTC
1. The CTE Real Time Clock (RTC) will stay accurate for 3 days to 10 days depending on temperature. (You get longer RTC hold-up in cold temperatures) Expect almost seven days for CTE RTC ...
Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
Attempted update failed Concurrency check error when commissioning.
This means that the device’s data in the back end was updated after the mobile app retrieved it. The device data that the mobile app has is out-of-date.
Closing/reopening or Logging...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
How do I setup a partner account in Engage app?
When creating a site in Engage, you can select the partner account from the drop down list.A Partner account is created when selecting + from the SITES screen on the Engage app.After hitting +, the sc...
Schlage Commercial » Electronic Locks » ENGAGE Application