Category: Electronic Locks

(Results from 11 to 20)
What does it mean when you get E603 on the HHD when trying to update firmware on AD locks?
It means that the SUS version on the HHD needs to be updated to the latest version. Currently that is 6.8.2 (see image below). ...
Electronic Locks | Electronic Locks » Hand Held Devices » HHD | Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Offline | Electronic Locks » Offline » AD 200 Series | Electronic Locks » Hand Held Devices » HHD » BM170 Series
Why does my AD400 give a door forced alarm at the panel when the mechanical key is used to release the door?
The mechanical key is really supposed to be used if the batteries die or in other emergency situations.  Using the mechanical key is not electronic access granted.  If there is no access g...
Electronic Locks | Electronic Locks » Networked | Electronic Locks » Networked » AD 400 Series | Electronic Locks » Networked » AD 400 Series » Schlage Electronics
What are the UL listings?
Please click here for the complete UL listings document. Be sure to select the correct tab at the bottom of the screen. ...
Electronic Locks | System Components » System Accessories | Electronic Locks » ENGAGE Application
How does the RU/RM check and update its internal time?
It should get a command from ACP and GWE will push the update to the device....
Mechanical Locks » Cylindrical » RU Series | Electronic Locks » ENGAGE Application | Electronic Locks » Gateway
Engage NDE and LE - Mechanical Key Override and Audits
Using the mechanical key will not report in the audit trail. There is no switch/sensor to detect key override so just retracting the latch wouldn't record an audit. ...
Electronic Locks » ENGAGE Application | Electronic Locks » NDE Series | Electronic Locks » LE Series
Schlage Mobile Credentials - Enrolling Into Multiple Sites
The same mobile number cannot be enrolled in more than one Engage site via the web portal.  Once the Mobile Access app has been downloaded onto a phone you can enroll the credential in other site...
Electronic Locks » ENGAGE Application
Can you import user to the Engage?
No you cannot. You will have to type them in. ...
Electronic Locks » ENGAGE Application
Cannot add a mobile credential to an Engage user.
We first have to make sure you have mobile credential enabled locks. The lock models should be:  NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sure t...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App
Can I remotely open the NDE80 with my phone app?
The NDE80 locks do not support remote UnLock commands.  You would need to interface to a 3rd party Access Control System. ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Electronic Locks » NDE Series
In Engage we are not able to pull up audits for all devices using a specific user.
If you filter Devices, you should see activity for that device and if you filter User, you should see that Users activity. If not getting overnight updates via wifi, you may not see audits ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Web App