Why won't my HHD connect to the AD300 lock?
If the AD300 power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not compat...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Electronic Locks » Offline » AD 200 Series » Schlage Electronics
CT5000 USB Cable and Single gang plate part numbers and purpose.
The 15” cable is intended to allow the CT5000 to be installed near the door opening and bring the HHD USB programming port down to a reasonably accessible location for access programming and se...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
If the error "Device does not support this action - E802" appears when trying to couple the lock, it is generally because the user is not pressing the SW1 tamper button 3 times, but instead pressing t...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Electronic Locks » Offline » AD 200 Series » Schlage Electronics
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Yes, several HHD's can be used with a single lock, as long as the HHD's have the same Coupling Password as the lock.The HHD coupling password is set during the lock initialization, coupling proce...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Electronic Locks » Offline » AD 200 Series » Schlage Electronics | Electronic Locks » Offline » CO 200 Series » Schlage Electronics | Electronic Locks » Offline » CO 250 Series » Schlage Electronics
Is a dead battery on the HHD covered under warranty?
The battery for the HHD (Bluebird Pidion) is covered under warranty. As the batteries do not come separate, the entire unit must be replaced.
Warranty on the HHD is one (1) year from...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics
How do I couple a Hand Held Device to a PIM400
Remove the PIM400/401 cover. Connect the HHD to the PIM using the HH-USB cable. The PIM400/401 will be displayed on the HHD screen. On the HHD, select Device Options, On the PIM400/401, press and hold...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Electronic Locks » Networked » AD 400 Series » Schlage Electronics
Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password without ...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Electronic Locks » Offline » AD 200 Series » Schlage Electronics | Electronic Locks » Offline » CO 200 Series » Schlage Electronics | Electronic Locks » Offline » CO 250 Series » Schlage Electronics
Does SUS (Schlage Utility Software) run on the HP IPAQ PDA?
The SUS (Schlage Utility Software) will not run or work on the older HP IPAQ PDAs. The older HP IPAQ PDAs run CEUplink to interface and program legacy locks. The SUS (Schlage Utility Software) will on...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue.
Update the Schlage Utility Software (SUS) to version 4.6.0 or higher.&...
Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Electronic Locks » Offline » AD 200 Series » Schlage Electronics | Electronic Locks » Offline » CO 200 Series » Schlage Electronics | Electronic Locks » Offline » CO 250 Series » Schlage Electronics