Why do I see reports of “FORCED DOOR” in my NDE audits?
1) Excessive "Forced Doors" are reported when the latch and strike are misaligned and not engaged. In one case students were just pushing through the door causing "Forced Door" alerts. Correct the str...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
Don’t see “Schlage Lock” when trying to add in the ENGAGE application
Battery cover is not installed
Tamper switch is damaged
Forgot to turn the inside lever (RTX)
RTX & Motor cable is not plugged up, didn’t see RTX
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
Can I download Allegion ENGAGE app for Android phone?
Yes, the ENGAGE app for Android phones is found at Google Play.
With your Android search Google Play for "Allegion ENGAGE" and install.
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series
What can be done to clear my NDE lock when it shows NULL in certain properties fields?
If the NDE is not correctly
reading Factory Firmware or Software versions, you may see NULL in some fields.
To clear the NULL value
displays, the NDE will need to refresh and re-read the configuratio...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
My Apple or Android device will not communicate to my NDE lock
After all basic troubleshooting and you still cannot connect to a lock, you should ask if they have any devices that may be interfering. We found an issue with Apple Watch trying to sync to the same p...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series
Does the BE467 support Auto-Unlocks?
In Advanced Mode (using a third-party EAC), Auto-Unlocks and Holidays may be supported, depending on the capabilities of the EAC....
Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
How many users does the Schlage Control lock support
In the Advanced Mode (using a third-party EAC, the maximum number of users is defined by the EAC....
Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application