Category: Enrollment

(Results from 11 to 18)
Getting Error 413 on Engage Desktop App.
This can occur with some updates/changes to your operating system, firewall or VPN.  Please ask your IT team about firewall or VPN changes. Click here for our latest Wi-Fi requirements docume...
Readers » Enrollment » MT20W
What is error 401 on the MT20W desktop app?
401 - USB_NOT_COMMISSIONED The device is not commissioned. You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Commission the ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Readers » Enrollment » MT20W
What is Error 416 on MT20W?
Error 416:  USB_NOTOUR_WRITE_FAILURE Write failed. Please try again. Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data write ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Readers » Enrollment » MT20W
How can I search for who a credential is assigned to when site has an MT20W reader?
Log on to the Engage web portal at https://portal.allegionengage.com/signin. On the upper menu, select the Advanced menu. Select the Credentials tab. Enter the exact badge id numbers after t...
Electronic Locks » ENGAGE Application | Readers » Enrollment » MT20W
MT20w Card reader was deleted and now it will not show up in "In range" devices to set up.
When any device is deleted from an Engage site, it will also need to be Factory Defaulted (Reset) before it can be commissioned back into Engage. If you are using the MT20w Enrollment Reader, th...
Readers » Multi-Technology » MTSeries | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Readers » Enrollment » MT20W
MT20w Enrollment Reader and Third-Party Credentials
No you cannot use the MT20W to enroll third party credentials.  The reader is only compatible with Schlage provided and programmed Mifare Classic and EV1 credentials. ...
Readers » Multi-Technology » MTSeries » Schlage Electronics | Readers » Enrollment » MT20W
What is an MT20W?
A reader powered by a USB cable (via a computer's USB port or a powered USB plug) used to enroll smart credentials used in Multifamily access. The reader uses a Wi-Fi connection for enrolling no-tour ...
Glossary » Electronic Locks | Readers » Enrollment » MT20W
MT20w and Schlage Mifare Plus Credentials
No.  The MT20w only currently supports Schlage Mifare Classic and EV1 credentials....
Readers » Multi-Technology » MTSeries | Readers » Enrollment » MT20W