Category: Enrollment

(Results from 1 to 5)
What does HTTP Bad request mean? Error Code: 407?
Error Code 407 usually indicates that NoTour sectors are full. It could also mean a FW update to the MT20w is needed. Try updating FW and confirming that at least 1 sector is available in th...
Readers » Enrollment | Electronic Locks » ENGAGE Application » Web App
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
The NoTour function only allows writing to 11 sectors on the fob.  Each lock added to a user uses 1 sector.  Once those 11 sectors are full, No Tour is not available.  You can sti...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Web App
How do I connect a new MT20W reader?
The Engage MT20w Enrollment reader can be connected to the PC or Laptop you are using with the Engage Web Portal.  The USB connector only allows for power to the MT20w and also allows use of th...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App
Can the same MT20W be used across multiple Engage sites if on same Engage account?
No You will need to delete the MT20W from the site its attached to, FDR (Factory Default) the MT20w and then recommission for each site when needed. If on the same PC, you can reuse the...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Multi-Family
Will the EV2 credentials work with the MT20W enrollment reader for No-Tour?
Yes.  With the MT20W firmware version 40.02.00 released in August of 2020, it will now read the Allegion EV2 cards only for no-tour. ...
Readers » Enrollment | Electronic Locks » ENGAGE Application