How to update the firmware on an MT20W
We have a YouTube video that walks you through the process.Click here for the video.With your Engage Phone app, under devices, select the MT20W, click on More.Select update Firmware. Click update butt...
Schlage Commercial » Readers » Enrollment » MT20W
Getting Error 413 on Engage Desktop App.
This can occur with some updates/changes to your operating system, firewall or VPN.
Please ask your IT team about firewall or VPN changes.
Click here for our latest Wi-Fi requirements docume...
Schlage Commercial » Readers » Enrollment » MT20W
What does no-tour mean?
The No-Tour feature allows Administrators to assign and change access rights to a lock without having to physically visit the lock to make access programming updates.
Using the MT20W enrollment ...
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What is error 401 on the MT20W desktop app?
401 - USB_NOT_COMMISSIONEDThe device is not commissioned.You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Sometimes you will get it e...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
What is Error 416 on MT20W?
Error 416: USB_NOTOUR_WRITE_FAILURE
Write failed. Please try again.
Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data write ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W