Category: MT20W

(Results from 1 to 10)
What causes error code 426 when enrolling credentials using the MT20W (in USB mode)?
Occurs when an updated last connected time component is not received (Need to look at the server side if using a PACS.) Engage managed sites: Reader is not commissioned to the site or was never ...
Schlage Commercial » Readers » Enrollment » MT20W
MT20W LED info
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Schlage Commercial » Readers » Enrollment » MT20W
How to update the firmware on an MT20W?
We have a YouTube video that walks you through the process. Click here for the video. With your Engage Phone app, under devices, select the MT20W, click on More. Select update Firmware. ...
Schlage Commercial » Readers » Enrollment » MT20W
Can you use the MT20W with an iPad using a converter?
No you cannot use an MT20W with an iPad. The MT20W needs to be connected to a laptop or desktop. C or iMac only. ...
Schlage Commercial » Readers » Enrollment » MT20W
Getting Error 413 on Engage Desktop App.
This can occur with some updates/changes to your operating system, firewall or VPN.  Please ask your IT team about firewall or VPN changes. Click here for our latest Wi-Fi requirements docume...
Schlage Commercial » Readers » Enrollment » MT20W
What is the part number for the default card for an MT20W?
The part number for the MT20W default card is CE-000-040...
Schlage Commercial » Readers » Multi-Technology | Schlage Commercial » Readers » Multi-Technology » MTSeries | Schlage Commercial » Readers » Enrollment » MT20W
What does no-tour mean?
The No-Tour feature allows Administrators to assign and change access rights to a lock without having to physically visit the lock to make access programming updates. Using the MT20W enrollment ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Readers » Enrollment » MT20W | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What is error 401 on the MT20W desktop app?
401 - USB_NOT_COMMISSIONEDThe device is not commissioned.You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Sometimes you will get it e...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
What is Error 416 on MT20W?
Error 416:  USB_NOTOUR_WRITE_FAILURE Write failed. Please try again. Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data write ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
How can I search for who a credential is assigned to when site has an MT20W reader?
Log on to the Engage web portal at https://portal.allegionengage.com/signin. On the upper menu, select the Advanced menu. Select the Credentials tab. Enter the exact badge id numbers after t...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Readers » Enrollment » MT20W