Category: MT20W

(Results from 1 to 10)
What causes error code 426 when enrolling credentials using the MT20W (in USB mode)?
Occurs when an updated last connected time component is not received (Need to look at the server side if using a PACS.) Engage managed sites: Reader is not commissioned to the site or was never ...
Readers » Enrollment » MT20W
MT20W LED info
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Readers » Enrollment » MT20W
How to update the firmware on an MT20W?
We have a YouTube video that walks you through the process. Click here for the video. With your Engage Phone app, under devices, select the MT20W, click on More. Select update Firmware. ...
Readers » Enrollment » MT20W
Can you use the MT20W with an iPad using a converter?
No you cannot use an MT20W with an iPad. The MT20W needs to be connected to a laptop or desktop. C or iMac only. ...
Readers » Enrollment » MT20W
Getting Error 413 on Engage Desktop App.
This can occur with some updates/changes to your operating system, firewall or VPN.  Please ask your IT team about firewall or VPN changes. Click here for our latest Wi-Fi requirements docume...
Readers » Enrollment » MT20W
What is error 401 on the MT20W desktop app?
401 - USB_NOT_COMMISSIONED The device is not commissioned. You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Commission the ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Readers » Enrollment » MT20W
What is Error 416 on MT20W?
Error 416:  USB_NOTOUR_WRITE_FAILURE Write failed. Please try again. Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data write ...
Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Readers » Enrollment » MT20W
How can I search for who a credential is assigned to when site has an MT20W reader?
Log on to the Engage web portal at https://portal.allegionengage.com/signin. On the upper menu, select the Advanced menu. Select the Credentials tab. Enter the exact badge id numbers after t...
Electronic Locks » ENGAGE Application | Readers » Enrollment » MT20W
Can MT20w be used to enroll credentials using Engage mobile app?
No you cannot use the MT20W with the Engage mobile app - MT20w can only be used on Engage web portal. The MT20w must be commissioned to the site via mobile app, but used on web portal. ...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Web App | Readers » Enrollment » MT20W
Will the Schlage EV2 credentials work with the MT20W enrollment reader for No-Tour?
Yes.  With the MT20W firmware version 40.02.00 released in August of 2020, it will now read the Allegion EV2 cards only for no-tour. ...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Readers » Enrollment » MT20W