Category: Enrollment

(Results from 1 to 10)
What does HTTP Bad request mean? Error Code: 407?
Error Code 407 usually indicates that NoTour sectors are full. It could also mean a FW update to the MT20w is needed. Try updating FW on the MT20W. Also try confirming that at least...
Readers » Enrollment | Electronic Locks » ENGAGE Application » Web App | Readers » Enrollment » MT20W
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
The NoTour function only allows writing to 11 sectors on the fob.  Each lock added to a user uses 1 sector.  Once those 11 sectors are full, No Tour is not available.  You can sti...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Web App
How do I connect a new MT20W reader?
The Engage MT20w Enrollment reader can be connected to the PC or Laptop you are using with the Engage Web Portal.  The USB connector is only used to send power to the MT20w and also allows ...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Mobile App | Readers » Enrollment » MT20W
Can the same MT20W be used across multiple Engage sites if on same Engage account?
No, you cannot. The MT20W can only be commissioned to one site at a time.  If you want to use it at a different site, you will need to delete the MT20W from the site its attached to, FDR (F...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Multi-Family | Readers » Enrollment » MT20W
Will the Schlage EV2 credentials work with the MT20W enrollment reader for No-Tour?
Yes.  With the MT20W firmware version 40.02.00 released in August of 2020, it will now read the Allegion EV2 cards only for no-tour. ...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Readers » Enrollment » MT20W
Can MT20w be used to enroll credentials using Engage mobile app?
No you cannot use the MT20W with the Engage mobile app - MT20w can only be used on Engage web portal. The MT20w must be commissioned to the site via mobile app, but used on web portal. ...
Readers » Enrollment | Electronic Locks » ENGAGE Application | Electronic Locks » ENGAGE Application » Web App | Readers » Enrollment » MT20W
What causes error code 426 when enrolling credentials using the MT20W (in USB mode)?
Occurs when an updated last connected time component is not received (Need to look at the server side if using a PACS.) Engage managed sites: Reader is not commissioned to the site or was never ...
Readers » Enrollment » MT20W
MT20W LED info
...
Readers » Enrollment » MT20W
How to update the firmware on an MT20W?
We have a YouTube video that walks you through the process. Click here for the video. With your Engage Phone app, under devices, select the MT20W, click on More. Select update Firmware. ...
Readers » Enrollment » MT20W
Can you use the MT20W with an iPad using a converter?
No you cannot use an MT20W with an iPad. The MT20W needs to be connected to a laptop or desktop. C or iMac only. ...
Readers » Enrollment » MT20W

Support by product