The Engage app doesn’t see the Engage lock show up during commission, “no device found”.
Here are the reasons why Engage will not see the lock:
Device has previously been a commissioned to another site.
After power cycle battery cover must be in place (no tamper) before pos...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What can cause battery drain on the Engage devices?
Here are some troubleshooting you can do for battery drain:
Shorts in wiring
Ribbon cable
Battery Power line
Intermittent battery connection
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What causes the Green Light No Motor issues on the Engage devices?
Here are some troubleshooting steps, please check:
Latch bind
Bad motor, listen for motor sound
Check wiring for damage or connector issues
Internal damage to locking lug
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
BE467 delinking
To temporarily DE-LINK the BE467 & FE410 (break the persistent BLE LINK) from the Gateway, present a smart card to the reader, and and the reader will beep, quickly cycle the Deadbolt switc...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » Gateway | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Can you use a toggle credential at a Control lock?
The Control (BE467 / FE410) locks are made to be used on apartment doors.
You cannot use a toggle credential to unlock it. You do not want to leave an apartment door unsecured.
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Multi-Family | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What is the maximum allowable number of BE467 deadbolts in an installation?
In an Advanced Mode installation using a third-party Access Control System (ACS), the maximum number of BE467 and/or FE410 units is defined by the ACS system limitations...
Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Does the BE467 support Auto-Unlocks?
In Advanced Mode (using a third-party EAC), Auto-Unlocks and Holidays may be supported, depending on the capabilities of the EAC....
Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Can MT20 Enrollment reader be used for Control Locks in Engage?
Yes, you can use it to enroll credentials.
However the MT20 will not allow "No Tour".
After enrolling the credential and giving access to the door, you will have to SYNC to all the doors you...
Schlage Commercial » Readers » Enrollment | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What is the maximum number of locks on a standard Engage site?
At launch, Engage managed sites were only capable of supporting up to 100 NDE locks per site. With recent updates to the Engage platform, as well as the addition of new products, Engage managed sites ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
How do you measure sleep current on a Control lock (BE467 / FE410)?
To check the sleep current on a control lock:
1) Remove the inside escutcheon to expose the batteries
2) Slightly remove the top of the battery to disconnect the power to the lock...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Multi-Family | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467