The Engage app doesn’t see the Engage lock show up during commission, “no device found”.
Here are the reasons why Engage will not see the lock:
Device has previously been a commissioned to another site.
After power cycle battery cover must be in place (no tamper) before pos...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What can cause battery drain on the Engage devices?
Here are some troubleshooting you can do for battery drain:
Shorts in wiring
Ribbon cable
Battery Power line
Intermittent battery connection
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What causes the Green Light No Motor issues on the Engage devices?
Here are some troubleshooting steps, please check:
Latch bind
Bad motor, listen for motor sound
Check wiring for damage or connector issues
Internal damage to locking lug
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Schlage NDEB - Special Functions Now Available
The NDEB now supports these functions, new to the NDE series, via the Interior Push Button
Storeroom
Lockset is normally secure with outside lever disengaged. Val...
Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series
What would cause Tamper Alert on the NDE lock?
Tamper Alert is typically caused by a missing or misaligned magnet behind the Strike Plate on the door frame on the original NDE locks.
There should be two magnets on a plastic strip that gets i...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series
Does Engage work with PIV cards
PIV is NOT supported by ENGAGE.
The readers on the locks are not compatible with PIV credentials.
...
Schlage Commercial » Electronic Locks | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway | Schlage Commercial | Schlage Commercial » Electronic Locks » LE Series
What is the maximum number of locks on a standard Engage site?
At launch, Engage managed sites were only capable of supporting up to 100 NDE locks per site. With recent updates to the Engage platform, as well as the addition of new products, Engage managed sites ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467