What can be done to clear my NDE lock when it shows NULL in certain properties fields?
If the NDE is not correctly
reading Factory Firmware or Software versions, you may see NULL in some fields.
To clear the NULL value
displays, the NDE will need to refresh and re-read the configuratio...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
How do I perform NDE Firmware Updates?
There are four methods to update firmware in an ENGAGE Devices that use Wi-Fi. (BE467 and FE410 are ENGAGE devices that do not have Wi-Fi)1) One method i...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
NDE audit
There are two ways for the NDE to send audit data to the ENGAGE account for display. 1) Enable nightly automatic updates: With Wi-Fi ON and properly connected, the NDE will report the audit...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series
What is the maximum allowable number of BE467 deadbolts in an installation?
In an Advanced Mode installation using a third-party Access Control System (ACS), the maximum number of BE467 and/or FE410 units is defined by the ACS system limitations...
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What is the firmware update procedure for Gateway?
Gateway
uses the ENGAGE "SoftAP" mode to update firmware.
See
the Gateway firmware update procedure HERE with screen by screen
steps for clarity in the Technical Note (showing iOS devices...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » Gateway
What are the ENGAGE Wi-Fi error codes?
There are multiple reasons for Wi-Fi errors when setting up and using ENGAGE Schlage Electronic locks.- On March 7, 2016, additional Wi-FI ERROR message reporting was added in ENGAGE iOS 1.4.11 and EN...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway
ENGAGE Sign In issues
When creating a new account you must:
1) Have a working email as the ID for ENGAGE. The email must be opened and verified as working to launch the account. Check for email typos.
2...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway
CTE RTC
1. The CTE Real Time Clock (RTC) will stay accurate for 3 days to 10 days depending on temperature. (You get longer RTC hold-up in cold temperatures) Expect almost seven days for CTE RTC ...
Schlage Commercial » Electronic Locks » Offline » Multi-Family | Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
What are the Credential Functions in Engage?
Normal - Unlocks the lock momentarily
Toggle - Changes the state of the lock from locked to unlocked, or unlocked to lock.
Freeze - Freezes the lock in its current state (locked ...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
Engage Mobile App - Deleting a Saved Wi-Fi Network
Connect to the lock with the saved network.
Click on Settings, then under General click on Wi-Fi.
Select Show Saved Network.
With an iPhone: On the network you want to delete, swipe to t...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App