How to enroll credentials using the Engage Mobile App
Enroll a credential to your User- Select the “User” ICON at the bottom of the screen- From the “Manage Users” screen Select the User Name you want to add the cre...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
How to get audits using the Engage mobile App?
You will have to retrieve the audits from the lock to be able to view the history in Audits.
To retrieve audits using the Engage mobile app:
1. While near the device you w...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
How do you view audits in the Engage Mobile App?
-Select the “Devices” ICON at the bottom of the main screen
-See the list of Doors in your facility
-Select the Door you want to View Audit information from
-Click on "More"
-Cli...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
NDE battery Information
• Batteries: Uses 4(ea.) AA alkaline batteries (provided in the box)•+6.0VDC typical operating voltage • “Battery Voltage” is available via Audit events –• Low Battery = 4.4 VDC•R...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
Why do I see occasional/unexpected Wi-Fi communications with the Engage NDE application?
With Daily Updates (Wi-Fi enabled),
removing the cover will always cause the Wi-Fi to transmit a “Tamper” alert to
ENGAGE™ or
other head-in system (Amber Flashing)...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
What is the default NDE lock name or “Friendly Name”?
New NDEs or those just Factory Reset (FDR) will broadcast the serial number of the lock via Bluetooth communications
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
How do you move a NDE lock to a new account?
To move the NDE lock to another site here are the steps to follow: 1) The original owner MUST delete the lock from their site account to releas...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
Why do I see reports of “FORCED DOOR” in my NDE audits?
1) Excessive "Forced Doors" are reported when the latch and strike are misaligned and not engaged. In one case students were just pushing through the door causing "Forced Door" alerts. Correct the str...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
Don’t see “Schlage Lock” when trying to add in the ENGAGE application
Battery cover is not installed
Tamper switch is damaged
Forgot to turn the inside lever (RTX)
RTX & Motor cable is not plugged up, didn’t see RTX
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
What are they Site Admin Roles in the Engage App and what do they do?
Every Administrator must be defined as one of the following “Roles”
Operator – Update Door Files and gather Audits
Manager – Operator + access definitions, no new Doo...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App