Category: Zentra

(Results from 21 to 30)
If Schlage RC controller is in tamper, can it still approve credentials?
When the device's tamper detection accelerometer is triggered and the device is in "tamper" an alert is generated* and the device's beeper will produce an audible alarm**.The tamper event can be clear...
Schlage Commercial » Software » Isonas | Schlage Commercial » Software » Isonas » RC Reader Controller | Schlage Commercial » Software » Zentra
Why would no tour not work on Zentra fob that does not have 11 doors on it.
If the fob has been used by a resident previously and when the resident moved out, all doors were not resynched, there would be "blocks" that take up slots and will not allow the fob to be no tour re-...
Schlage Commercial » Software » Zentra
On an XE360 what would cause the reader to stop reading fobs but allow the BLE creds to work?
If the XE360 is not recognizing Fobs but will work with the Zentra MAPP, chances are, the internal ribbons are not connected properly. You will want to take the lock off of the door and make sure that...
Schlage Commercial » Software » Zentra | Schlage Commercial » Electronic Locks » XE360
In Zentra, when does “no-tour” still require a local lock sync?
Schlage Commercial » Software » Zentra
How to return a door to normal state after being toggled?
When a Toggle credential is used at an access point, the access point will unlock and remain unlocked until certain conditions are met.  To return a door to normal:     &...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra
User receives a 403 type error upon launching Zentra MAPP
If the user receives a 403 error message when launching Zentra Mobile App:Try these steps: If on wifi, shut off wifi and try opening app using cell data.  Or Vice-Versa (try on wifi if just ...
Schlage Commercial » Software » Zentra
How do you update firmware on an MTB reader integrated with a CTE in Zentra?
Here are the steps to upgrade the firmware on the MTB readers integrated with CTE Controller:When firmware is updated for the CTE it also updates the MTB firmware at the same time.The CTE firmware rel...
Schlage Commercial » Readers » Multi-Technology | Schlage Commercial » Software » Zentra
How do you update firmware on an MTB reader integrated with an IP Bridge in Zentra?
In the Zentra mobile app, in the "Devices" menu, pair to the device that the MTB is commissioned to.The MTB s/n and firmware level will be displayed; as well as the MAC address for the IP Bridge it wa...
Schlage Commercial » Readers » Multi-Technology | Schlage Commercial » Software » Isonas » IPBridge | Schlage Commercial » Software » Zentra
What permissions does a Zentra web-access user need to be able to sync devices from the Zentra mobile app?
The only permissions necessary to sync devices is "Access Points" - ModifyThe user will also need to have MANAGE area access for the area that houses the access points....
Schlage Commercial » Software » Zentra
What URL do Wi-Fi devices reach out to in Zentra sites?
The URL that is used is:cloud-iot.isonas.com...
Schlage Commercial » Software » Zentra

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