Category: Engage

(Results from 61 to 70)
What can cause error adding access for a user in Engage?
If a user is expired, you will not be able to assign access. An error message stating problem adding device access. Extend the user’s expiration date and access can be assigned again....
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Software » Engage
When linking a Pure Access Cloud tenant to Engage for commissioning Schlage Engage devices, what is the name of the new Engage Site?
Pure Access Cloud will automatically create a new Engage site labeled “ISONAS_(TenantName)”      Example: Tenant “ACMEInc” will have a new linked site created “ISONAS_ACMEInc�...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Engage
In the Engage portal changed the expiration date to a further date out but the fobs are still not working.
When you need to change the expiration dates for a user, you cannot just change the user’s expiration, you also must change the Access expiration dates as well. Need to go to the user, then cli...
Schlage Commercial » Software » Engage
While the lock firmware is being updated, can cards be presented and allow access at the lock?
When the firmware if getting updated on the lock, the reader will not respond while it is updating the firmware....
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Software » Engage
Does linking a Pure Access Cloud tenant with Engage impact Active Directory sync?
Yes.  When a Pure Access Cloud tenant is linked with Engage, AD Connect is only supported for First and Last Name, not credential data.There are several notes about this in the Pure Access Manual...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Engage
Can Engage Wi-Fi locks communicate on 802.11w?
No, the Engage devices require 802.11b/g/n at 2.4GHz...
Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Software » Engage
Will a toggle function credential relock an Engage managed device if unlocked by schedule?
Yes, this will relock the door until a toggle is presented again or schedule starts again....
Schlage Commercial » Software » Engage
What does 4 red flashes and beep on LEB lock indicate?
Flash red x4 + beep Access denied. Outside credential schedule....
Schlage Commercial » Software » Engage
What is the error message "FAIL : IBIT Test Results Failed Engage
The Error: Fail:IBIT Test Results Failed Engage, indicates that the Engage Wi-Fi connection of a lock has failed due to an IBIT (Inter-Building Interface Test) failure. This suggests a problem wi...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Software » Engage
Can you change users name assigned to a credential?
You can change the name for a user assigned to a credential they the web portal.In the web portal, click on users, then select the user you want to change the name for. Then click on edit user ic...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Software » Engage

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