How can you tell if FE410F model will work Mobile Credential?
Not all control locks are Schlage Mobile credential capable.
The locks that are Schlage Mobile credential capable will have a white dot in between the battery jump points on the front of the loc...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What happens when the Engage devices show all F’s in the serial number?
If you are getting all “FFFFFFFFFFFFFFFF” for the serial number, there was an issue with the initial programming of the device.
Please try the following:
Refresh tok...
Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Why am I getting 9 red LED's on my Control (BE467, FE410) lock?
9 red LED on the Control (BE457 or the FE410) lock means it has low battery.
You will need to open the inside cover and replace the 4 AA batteries.
After replacing the batteries, you should ...
Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Reasons for missing Device Audits in Engage.
Engage keeps 1 year worth of audits online.
If you do not sync to your locks, if the audits number reaches the max amount, it will overwrite the 1st in audits. 1st in, 1st out.
Us...
Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Control lock LED troubleshooting guide.
Please click here for the Control (BE467 and FE410) locks LED guide....
Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What does no-tour mean?
The No-Tour feature allows Administrators to assign and change access rights to a lock without having to physically visit the lock to make access programming updates.
Using the MT20W enrollment ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Readers » Enrollment » MT20W | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
The Engage app doesn’t see the Engage lock show up during commission, “no device found”.
Here are the reasons why Engage will not see the lock:
Device has previously been a commissioned to another site.
After power cycle battery cover must be in place (no tamper) before pos...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What can cause battery drain on the Engage devices?
Here are some troubleshooting you can do for battery drain:
Shorts in wiring
Ribbon cable
Battery Power line
Intermittent battery connection
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
What causes the Green Light No Motor issues on the Engage devices?
Here are some troubleshooting steps, please check:
Latch bind
Bad motor, listen for motor sound
Check wiring for damage or connector issues
Internal damage to locking lug
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467