Category: Gateway

(Results from 1 to 10)
Gateway Factory Default Reset (FDR)
A Gateway in FDR mode has a solid RED status LED on the top cover. (After the amber status LED during boot up) This solid RED status LED for FDR mode is the as shipped from the factory mode.A Gateway ...
Schlage Commercial » Schlage Electronics | Schlage Commercial » Electronic Locks » Gateway
What is the firmware update procedure for Gateway?
Gateway uses the ENGAGE "SoftAP" mode to update firmware. See the Gateway firmware update procedure HERE with screen by screen steps for clarity in the Technical Note (showing iOS devices...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » Gateway
What are the ENGAGE Wi-Fi error codes?
There are multiple reasons for Wi-Fi errors when setting up and using ENGAGE Schlage Electronic locks.- On March 7, 2016, additional Wi-FI ERROR message reporting was added in ENGAGE iOS 1.4.11 and EN...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway
ENGAGE Sign In issues
When creating a new account you must: 1) Have a working email as the ID for ENGAGE. The email must be opened and verified as working to launch the account. Check for email typos. 2...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway
Why can't I see my GWE Gateway when I try to commission to my Engage account?
NDE GWE Gateway's can only be commissioned to a Engage Partner account. You need to set up the Partner account before commissioning. If you have a stand alone Engage account, the Gateway wil...
Schlage Commercial » Electronic Locks » Gateway
How many devices can a new Engage Gateway (GWE) support?
The newest release (version 1.30.04) increases the number from 5 devices to 10. But the Access Control Company decides how many they can link to the Gateway. ...
Schlage Commercial » Electronic Locks » Gateway
Does the GWE Gateway operate on 12vdc or 24vdc?
The GWE can be powered by 12vdc or 24vdc.  The included power plug is 24vdc but if a two wire power source from the ACP or elsewhere is used, the GWE can be power option can be selected or 12 or ...
Schlage Commercial » Electronic Locks » Gateway
Does Engage work with PIV cards
PIV is NOT supported by ENGAGE. The readers on the locks are not compatible with PIV credentials.         ...
Schlage Commercial » Electronic Locks | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » Gateway | Schlage Commercial | Schlage Commercial » Electronic Locks » LE Series
What is the communication range of NDE Gateway (GWE) to devices?
In typical building environments, up to 30’ line of sight to door can be achieved with the 2.4GHz Bluetooth Low Energy. A site survey is required to identify items that may impact communication rang...
Schlage Commercial » Electronic Locks » Gateway
Is the GWE wireless gateway bidirectional?
The Gateway antenna has an omnidirectional antenna. Not bi-directional. Titled antennas will minimize maximum performance. Make sure the antenna is vertical. ...
Schlage Commercial » Electronic Locks » Gateway

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