Why do I see reports of “FORCED DOOR” in my NDE audits?
1) Excessive "Forced Doors" are reported when the latch and strike are misaligned and not engaged. In one case students were just pushing through the door causing "Forced Door" alerts. Correct the str...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
Don’t see “Schlage Lock” when trying to add in the ENGAGE application
Battery cover is not installed
Tamper switch is damaged
Forgot to turn the inside lever (RTX)
RTX & Motor cable is not plugged up, didn’t see RTX
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
What is the NDE firewall information
The NDE uses only two ports, 80 and 443http and https connections are used for downloads and uploads. The firmware payload is encrypted, the door files are https sessionsPort 80 (http) is ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series
How do I find the NDE MAC address?
You can only see the MAC address of the NDE lock by connecting to the lock with your phone APP.
Go to the lock, launch the Engage APP.
Log into the correct site.
Under D...
Schlage Commercial » Electronic Locks » NDE Series
Can I download Allegion ENGAGE app for Android phone?
Yes, the ENGAGE app for Android phones is found at Google Play.
With your Android search Google Play for "Allegion ENGAGE" and install.
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » NDE Series
NDE construction mode two RED Blinks/BEEP blinks
Setting up NDE Construction mode
Install the NDE battery cover
To enter construction mode you must have the battery cover installed to avoid a tamper.
If the batter...
Schlage Commercial » Electronic Locks » NDE Series
What can be done to clear my NDE lock when it shows NULL in certain properties fields?
If the NDE is not correctly
reading Factory Firmware or Software versions, you may see NULL in some fields.
To clear the NULL value
displays, the NDE will need to refresh and re-read the configuratio...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series
NDE has a Solid RED LED under the battery cover.
Always replace the NDE batteries (four AA) when a solid RED LED under the battery cover is observed.When the NDE goes into critical battery status the NDE stops reading credentials and with a tamper a...
Schlage Commercial » Electronic Locks » NDE Series
Why is my NDE lock not responding?
If you used the web portal and changed the name of the lock, it will set all of the reader configurations in the lock to ‘off’ (including the beeper). This will make the lock appear l...
Schlage Commercial » Electronic Locks » NDE Series
How do I perform NDE Firmware Updates?
There are four methods to update firmware in an ENGAGE Devices that use Wi-Fi. (BE467 and FE410 are ENGAGE devices that do not have Wi-FI)1) One method i...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series