Engage Portal Displaying Blank Screen in Internet Explorer
Internet Explorer (IE) is no longer supported by Microsoft and many websites. It no longer displays many websites correctly, including the Engage Portal site at portal.allegionengage.com.
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Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
On the Engage platform locks, pending indicators (!) are still showing up after syncing to the door.
If a pending indicator sticks around after a sync it usually means there’s more changes that it needs to download from the database and a quick sync was not enough. The first thing you should t...
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Can they add the same mobile credential to multiple sites?
No, it will only work on 1 site.
It will let them add it, but it will only work on the last one added.
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Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
In Engage, if I set up a schedule and use first person in does it unlock all the doors or only that one?
In Engage, the First Person In rule only applies to the door that was accessed.
If other doors are on the same Unlock Schedule, a valid card must be used on each door to activate the Unlock Sche...
Schlage Commercial » Software » Schlage Express | Schlage Commercial » Software » Schlage Express » Software | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
Is there a limit to the number of Engage locks that can be updated via WiFi?
The software does not have a limitation, but your router may.Router DHCP may be limiting the number of devices to provide address to. You might have to increase to the number of IPs in the router so t...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE
Schlage Engage - "Credential has been used in the past and cannot be reused" Error
This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site. Recommend scr...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
How to I update my email address for my Engage account?
Log in to your current Engage account. Go to the Advanced tab. Under My Team, click on Add Team Member. Fill out the form, be sure to select the Role you want to assign, then...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App