How can you tell if FE410F model will work Mobile Credential?
Not all control locks are Schlage Mobile credential capable.
The locks that are Schlage Mobile credential capable will have a white dot in between the battery jump points on the front of the loc...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Multi-Family » FE410 | Schlage Commercial » Multi-Family » BE467
Mobile credential does not work on one lock.
First make sure you have given access to the door in question.
If access is correct, follow these steps:
1. Go to Engage portal (portal.allegionengage.com), log in.
2. Hover over De...
Schlage Commercial » Credentials | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
No mobile credential found.
If you have VPN on your phone, that will prevent the Mobile app from loading your credentials.
Turn off the VPN, then credential then should load.
...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
On Engage App, why is my site name in Orange?
If you have access to multiple sites on the Schlage Mobile App (MAPP), the last one used is first in order and shows in Orange color.
The rest of your sites appear in a black color.
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
How to add a user to the Engage?
There are 2 ways to add a user to the Engage software.1. You can add the user from the Engage Web portal using the MT20W Enrollment reader Click here for the YouTube video2.&n...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
Is there a limit of locks that can be assigned to Mobile Credential?
The credential doesn't hold which locks it has access to, the locks hold which credentials have access to it. Theoretically any credential can have access to any number of locks, however, it would d...
Schlage Commercial » Credentials | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
How to edit user name in Engage?
You can edit a users name in the Engage phone app, or on the web portal.
On the Engage Phone app, log into the Engage app
Click on users.
&n...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
Why can't I delete a device from Engage?
If you have Operator or Manager rights, you cannot delete devices.
You must be an Admin on the Engage site to be able to delete devices.
...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
How should Engage devices be added back to Pure Access if they need to be reset?
Delete Access Point from Pure Access first.
This will also remove the device from Engage.
Perform the factory reset process at the lock.
You can then use the Engage mobile app to add dev...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Software » Isonas » Pure Access Cloud