What are the password requirements for the Engage software password?
Password Rules for the Engage software:
At least 10 characters
At least 1 uppercase letter
At least 1 lowercase letter
At least 1 number or symbol: 1@#$%^&*()-+<>?...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
What database does Engage use, SQL?
No. It's cloud based system with AES 256 encryption....
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
Where can I send feature requests for Engage?
On the web portal , you can click on the ? icon on the lower right corner for providing feedback.
On the engage mobile app, you can go to the Help option menu and option for feedback is availabl...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
Where can I find the user guide for the Engage software?
Please click below for the link to download the Engage user guide.Click here...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
How do I perform Control (BE467 / FE410) lock Firmware Updates?
You can only update the firmware on the Control lock using the Engage app on your mobile device.
Go to the lock, in the Engage app select the door you want to update the firmware on.
Click o...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Multi-Family | Schlage Commercial » Multi-Family » How To
How do I add a new Device in Engage?
When adding a new lock to Engage, we call that process Commissioning a lock.Go into the Engage Mobile APP, log in.Under the Devices section hit the + sign, then select the model of your lock and follo...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
What is Error 416 on MT20W?
Error 416: USB_NOTOUR_WRITE_FAILURE
Write failed. Please try again.
Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data write ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
What is error 401 on the MT20W desktop app?
401 - USB_NOT_COMMISSIONEDThe device is not commissioned.You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Sometimes you will get it e...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W