Cannot add a mobile credential to an Engage user.
We first have to make sure you have mobile credential enabled locks.
The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410)
Make sure t...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
Can I remotely open the NDEB with my phone app?
The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE range ...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series
Is No-Tour available with the Engage mobile ?
Yes, with the may May 3 2021 Engage software and firmware release, no-tour is available for the Schlage Engage Mobile Credentials. You have to make sure all devices have&nbs...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
What is included in the Schlage Mobile Access Solutions?
Schlage Control™ mobile enabled smart locks
Schlage NDEB and LEB mobile enabled wireless locks
Schlage MTB mobile enabled multi-technology wall mount readers
Schla...
Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App
On the Engage platform locks, pending indicators (!) are still showing up after syncing to the door.
If a pending indicator sticks around after a sync it usually means there’s more changes that it needs to download from the database and a quick sync was not enough. The first thing you should t...
Schlage Commercial » Electronic Locks » Offline » Multi-Family » Schlage Electronics | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App | Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Electronic Locks » LE Series | Schlage Commercial » Electronic Locks » CTE
How do I connect a new MT20W reader?
The Engage MT20w Enrollment reader can be connected to the PC or Laptop you are using with the Engage Web Portal.
The USB connector is only used to send power to the MT20w and also allows ...
Schlage Commercial » Readers » Enrollment | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
In Engage, if I set up a schedule and use first person in does it unlock all the doors or only that one?
In Engage, the First Person In rule only applies to the door that was accessed.
If other doors are on the same Unlock Schedule, a valid card must be used on each door to activate the Unlock Sche...
Schlage Commercial » Software » Schlage Express | Schlage Commercial » Software » Schlage Express » Software | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App
MT20w Card reader was deleted and now it will not show up in "In range" devices to set up.
When any device is deleted from an Engage site, it will also need to be Factory Defaulted (Reset) before it can be commissioned back into Engage.If you are using the MT20W Enrollment Reader, there sho...
Schlage Commercial » Readers » Multi-Technology » MTSeries | Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Readers » Enrollment » MT20W
Schlage Engage - "Credential has been used in the past and cannot be reused" Error
This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site. Recommend scr...
Schlage Commercial » Electronic Locks » ENGAGE Application | Schlage Commercial » Electronic Locks » ENGAGE Application » Mobile App | Schlage Commercial » Electronic Locks » ENGAGE Application » Web App