Hand Reader EN-200 and Avaya systems cause communications issues when UDP discovery tool is on.
If the client has a Avaya IP system they must go into settings and uncheck the UDP discovery tool option. It is on by default....
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What does "Sorry, Can't Add" mean on a hand reader?
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader.2....
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Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to use...
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Hand Reader just stops communicating via Ethernet?
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail oriente...
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How do I delete users from a finger key
Delete users under password 4....
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How do I enroll employees on a F-series Handpunch reader?
Follow the instructions below, for the HP-1000, HP-2000, HP-3000, HP-4000:- press ‘clear’ then ‘enter’ within a second- enter the supervisor’s ID, press 'enter' and place their handreader di...
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How do I enroll supervisors on a F-series Handpunch reader?
Please follow the instructions below, for the HP-1000, HP-2000, HP-3000, HP-4000:- press ‘clear’ then ‘enter’ within a second- enter the supervisor ID (who is enrolling another person), press ...
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Can the MD-500 modem module be installed in the field?
Yes, the MD-500 modem module can be installed in the field and can be installed in any F-series hand reader except for the HP-1000E....
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Can the EN-200 ethernet module be installed in the field?
Yes, the EN-200 ethernet modules can be installed in the field. In 2010, an ethernet conversion kit was created to be used with the F3 version of the HP-2000 hand reader. The only cases wh...
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What are the memory options on the HandPunch?
Hit the * key 10 times and then hit # 4 times. It will show either 128k, 256k or 512k.
128K hold 512 users
256k holds 9728 users
512k holds 32,512 users...
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