HandKey Outdoor options guide
Attached Outdoor Options guide...
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What is error 96?
With error 96 you can try to warm boot reader. If that fails it may need to be cold booted but that will wipe the users from the reader. If that still fails they can try to purchase a lithium bat...
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Hand Reader EN-200 and Avaya systems cause communications issues when UDP discovery tool is on.
If the client has a Avaya IP system they must go into settings and uncheck the UDP discovery tool option. It is on by default....
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What does "Sorry, Can't Add" mean on a hand reader?
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader.2....
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Can I communicate via RS-232 to a Hand Reader if they have an EN-200 ethernet or MD-500 modem installed?
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu. In order to use...
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What is a DC-200?
The DC-200 is a USB to RS-485/422 data converter used with the hand readers. As long as you have the latest windows updates there are no drivers to download for this to work....
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Hand Reader just stops communicating via Ethernet?
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail oriente...
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how to find the MAC address of a device, if you know its IP address
If you know the IP address of the device (such as an ethernet card), you can find the MAC address by logging onto a PC that is plugged in on the same network as the device (said ethernet card); -...
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