SUS Resetting login password on HHD
If you change the password in the SUS software for logging into it, and then don't remember what the password is, there is no way to reset it. Only thing you can do to put the default logins back in i...
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics
Where to copy firmware upgrade files on HHD
If you are doing a firmware upgrade on an AD lock, to get the firmware files on the HHD do the following:
-Connect your HHD to your computer
-Be sure your HHD and computer are communicatin...
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CT5000 USB Cable and Single gang plate part numbers and purpose.
The 15” cable is intended to allow the CT5000 to be installed near the door opening and bring the HHD USB programming port down to a reasonably accessible location for access programming and se...
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics
Is the Schlage Utility Software backwards compatible with legacy Schlage products?
Supported Devices
AD Series Locks
AD-200 &n...
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What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD....
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Schlage Commercial » Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Offline » AD 200 Series » Schlage Electronics
I don't see couple to device on the HHD.
Log out of the SUS software and then log back in as the Manager not Operator....
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files....
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Schlage Commercial » Electronic Locks » Networked » AD 300 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Offline » AD 200 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Offline » CO 200 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Offline » CO 250 Series » Schlage Electronics
How long should programming new door files into an AD-Series or Co-Series offline locks take?
To improve door programming file speed, upgrade your SUS to version 4.1.0 or higher...
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics | Schlage Commercial » Electronic Locks » Networked » AD 400 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Offline » AD 200 Series » Schlage Electronics | Schlage Commercial » Electronic Locks » Offline » CO 200 Series » Schlage Electronics
Is a dead battery on the HHD covered under warranty?
All HHD Bluebird Pideon units are out of warranty. The manufacturer no longer produces these units and there are not aftermarket sold separate parts available....
Schlage Commercial » Electronic Locks » Hand Held Devices » HHD » Schlage Electronics