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FAQs

Resolution: Schlage F51 (keyed entry) series does have the emergency exit feature. This would include both knob and lever styles that we have available. Here is the description of this function. F5...:

Greenwich (GRW) Handleset Design and Dimensions

Resolution: :

When the HHD is plugged in the error "USB device not recognized" pops up

Resolution: Issue: When I plug in the HHD (Hand Held Device) to the computer, I get an error message that says "USB device not recognized" Environment: Nexia Property Intelligence for Multi-Fa...:

Keypad lock not beeping

Resolution: Issue: My lock doesn't beep when I attach the battery as the instructions state it should. Environment: BE365 Keypad Deadbolt FE575 Auto Lock Keypad FE595...:

When the HHD is plugged in, it asks to install the PIDION drivers

Resolution: Issue: When the HHD (Hand Held Device) is plugged in I am prompted to in stall the "PIDION drivers" Environment: Nexia Property Intelligence for Multi-Family Developments ...:

Hardware & Accessories

Resolution: If you are looking for information in regards to Door Knockers, Hinges, House Numbers, Pocket Door locks, ect. please visit Schlage Hardware & Accessories. :

Cross bore, Edge bore and Backset

Resolution: Cross Bore - is the large hole drilled in a door through which the main assembly of a lock or deadbolt is installed. Standard door prep is 2 1/8". If the bore hole is too small, please vi...:

Schlage International Customers

Resolution: For International customers, click here please view list below for contact information.Global HeadquartersBlock D, Iveagh CourtHarcourt Road, Dublin 1, Co.Dublin, IrelandAmericas11819 N. ...:

Can I order a split finish item?

Resolution: We do offer split designs and/or finishes on locks as long as they are offered in that particular design and/or finish. It is unlikely that your local hardware or retail store will have this item...:

Schlage Express - Software Freezes Upon Clicking "Generate Program Files"

Resolution: Issue: Once Users, Doors, Access Rights and Credentials have been assigned, before going to the locks to program by Generating Program Files, causes the software to freeze. Environment: ...: