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FAQs

Can I use a SNAP programmer to program your FE210 or BE367?

Resolution: Yes, although using the SNAP programmer is not recommended, because it is more difficult to program through the computer. In addition, Schlage no longer sells the SNAP programmer. The be...:

BE367 Programming Computer Compatability

Resolution: To program these locks make sure you have either Windows 7 Pro or XP professional 3.5.7. Only SMS 4.0 or higher will work with Windows 7 Professional. SMS and the HHD will not work...:

Alarm Sounds too Frequently or Experiencing False Alarms on Schlage Connect Series

Resolution: If your Schlage Connect lock's alarm is sounding too frequently or triggering false alarms, the sensitivity level may be set too high (levels 1 or 2). You can adjust it to a less sensitive level (l...:

Schlage Keypad and Touch: Battery Life Expectations

Resolution: Schlage Keypad and Touch locks - BE365, FE595, FE575, BE375, FE95 have an expected battery life of 2 years. However, extreme high and low temperatures can affect battery performance. Schlage recomm...:

How to care for Oil Rubbed Bronze (613) Finish

Resolution: Recommended care for the Oil Rubbed Bronze finish is as follows: Wipe with a little vegetable oil on a soft cloth (a very little, or a residue will remain which will transfer to your hands). Hou...:

Schlage Keypad and Touch Locks: User Code Capacity

Resolution: The Schlage Keypad and Touch Locks (models BE365, BE375, FE595, FE575, and FE695) can store up to 19 4-digit User Codes. This limit includes the two default User Codes, which can be deleted at any ...:

How to Locate the Programming Sticker on Schlage Keypad and Touch Locks

Resolution: Your default codes are located in two locations. One is on the documentation included in the box. The second is located on the back of the keypad/touchscreen assembly (outside part of the lock).You...:

Schlage Keypad Deadbolt-BE365: Unlocking Without Code

Resolution: f your Schlage Keypad Deadbolt - BE365 can be unlocked without entering a code or simply by turning the thumb-turn, it indicates that the lock was installed incorrectly. This issue is usually cause...:

Understanding ANSI Grades for Locks

Resolution: The American National Standards Institute (ANSI) and the Builders Hardware Manufacturers Association (BHMA) have developed a grading system to categorize the security and durability of locks, rangi...:

Finish Care and Cleaning of External Trim

Resolution: FinishesCare Guidelines505 (Lifetime Bright Brass), 605 (Bright Brass), 609 (Antique Brass), 612 (Satin Bronze), 619 (Satin Nickel), 620 (Antique Pewter), 716 (Aged Bronze), 622 (Matte Black), 608 ...: