Schlage Express - Software Freezes Upon Clicking "Generate Program Files"

Issue: Once Users, Doors, Access Rights and Credentials have been assigned, before going to the locks to program by Generating Program Files, causes the software to freeze.

Environment:

• BE367
• FE210
• CO Series
• AD Series
• Existing Installation

Cause:

• There are corrupt door and audit files within the Software.
• There are many many audits on the HHD Express will need to resolve and import
• The audits database is large and slow.

Resolution:

1. Verify that the HHD (Hand held Device) is in the USB connection mode type
2. Locate the corrupt door files in the Schlage Export Folder in the C: drive
3. Delete all door files and audit files (files with a .D and .A extension.
4. Once deleted, click "Generate Program Files"

For audits-caused issues:

1. Go to Settings > Program Settings > Audits and update the "Maximum Quantity of Audits to Save" to be less than 100,000.  The system runs best when this is set to 10000-20000

Need additional assistance to unlock your solution?  Please contact us at  [email protected] or call 877-671-7011 option 2, 2, 1, and we will be happy to help you.  Your security and safety matter!