FAQs

Question
Answer
The MT2 and the Si readers are two different readers. The MT2 is MultiTech reader that can read smart and prox cards on an AD locks.  It can only read the encoded sector of Sch...
These are readers for AD locks (can read iclass cards), and work similar to a MT reader.   These readers are only offered with a gray or brown finish. They are not metal, so they do not o...
It will read Corp 1000 iClass. If it's MiFare, it will not read the Corporate 1000 side of the card. We cannot read HID MiFare secure sector.
Yes, press the * (asterisk) key 10 times on the reader.  The serial number will be displayed.  A second way of locating the serial number on the reader is to visually check...
 A F-Series HandKey II can be operated as a stand-alone access control station, as a network master enrollment station, or as a networked access control station which receives and processes co...
You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. To contact by phone: ...
NOTE: You can also reach your local sales office by dialing 877-671-7011 and selecting option #3 from the main menu. You will be directed to your sales office based on the area cod...
CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...
All Keypad ONLY credentials with firmware versions between 2.9.2 and 2.11.0 should be updated to the latest firmware available at www.schlage,com/support.
A firmware issue with Keypad ONLY credential firmware, versions 2.9.2 through 2.11.0 and manufactured between 9-9-2010 and 1-5-2011 will exhibit poor battery life.
The Keypad ONLY credential Reader (KP) can prevent the reader from entering its low power sleep mode - with firmware versions 2.9.2 through 2.11.0
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...
Yes you can, you will need configuration cards for the addressing: Here are the part number for the specific addresses: CE-401-447 OSDP Address 0 CE-401-448 OSDP Address 1 ...