FAQs

Question
Answer
When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available for the most consistent user exper...
Whenever an AD Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update. Lock firmware and reader firmware are packaged together so ...
Search the product library for firmware associated with your installed product to obtain the latest updates.  
Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support  
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to ...
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...
All Keypad ONLY credentials with firmware versions between 2.9.2 and 2.11.0 should be updated to the latest firmware available at www.schlage,com/support.
A firmware issue with Keypad ONLY credential firmware, versions 2.9.2 through 2.11.0 and manufactured between 9-9-2010 and 1-5-2011 will exhibit poor battery life.
The Keypad ONLY credential Reader (KP) can prevent the reader from entering its low power sleep mode - with firmware versions 2.9.2 through 2.11.0
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...
Wiring and Riser diagrams can be accessed at:Common wiring diagrams can be accessed at:  http://kc.allegion.com/.   Click on the "Common Wiring Diagram" link.To request a custom wiri...
The 8310-877 Bodyguard Safety Sensor attaches (plugs in) to the P1 connector on the Senior Swing controller. The 8310-846 (761462-00) wiring harness "included" with the 8310-877 safety sensor is us...
Surface Mounting - A 9542 DD (double door) header and a 9540-18 mounting plate can be used on the active leaf. A manual closer with a PA (parallel arm) can the be installed on the inactive leaf.  B...
The 9550 series Senior Swing WILL NOT work on a pair of doors with auto flush bolts. The 9560 series Senior Swing and a sequence module are required when used on an pair of door with auto flush b...
The 8310-845 Timer/Sequencer is required to sequence two Senior Swing operators. The 8310-845 will need to be programmed to "Function 65" for the sequencing feature.
LCN does offer a 2810 Senior Swing / 2010 manual closer combo for a pair of doors.  Both units contained within the same Senior Swing header. To order a paired operator with a 2810 on&nb...