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FAQs

Schlage Express - Software Freezes Upon Clicking "Generate Program Files"

Resolution: Issue: Once Users, Doors, Access Rights and Credentials have been assigned, before going to the locks to program by Generating Program Files, causes the software to freeze. Environment: ...:

How to transfer files from Schlage Express from one computer to another

Resolution: How To: Transfer files from Schlage Express Software from one computer to another, in the event a new computer is going to be the only access point for set up or the password was changed in the s...:

Touchpad Deadbolt: Flashing Green but Does Not Lock or Unlock

Resolution: Schlage keypad deadbolt locks are trusted for their reliability, but occasional issues can arise during installation or use. This comprehensive guide addresses misaligned cam issues. In This A...:

Thick Door Kit Availability

Resolution: Schlage Residential locks are all manufactured to fit the North American standard door prep, which is 1-3/8" to 1-3/4" thick. If your door is thicker than 1-3/4", you will need to purchase a thick ...:

Can I Order my Locks With Matching Keys?

Resolution: Yes, your Schlage locks can all be keyed alike. Here are a few different options:Purchasing New Locks ...:

F40: Using Emergency-Pin Tool

Resolution: The Schlage F Series Bed and Bath Lock (F40) can be unlocked using the Emergency Pin Tool (9-pin Tool), which is included with all F Series locks, replacement cylinders and Electronic/Smart Levers....:

Schlage Electronic and Smart Locks: Power Outages

Resolution: Schlage Residential Electronic and Smart Locks are all battery-operated, so the lock will continue to function even during a power outage. However, please keep in mind that if you have a smart lock...:

Removing Default Codes from Schlage Locks

Resolution: All Schlage Residential Electronic and Smart Locks come with two default User Codes and a default Programming Code. These codes can be removed but can always be restored by performing a Factory Def...:

I can not remove the key from the cylinder on my BE365 deadbolt lock.

Resolution: After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :

Can Schlage Locks Get Wet?

Resolution: Schlage Residential Electronic and Smart Locks are designed to withstand normal wear and tear caused by exposure to the elements on the exterior side of the lock (e.g., a lock installed on a front ...: