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FAQs

What temperature are Schlage Electronic locks rated for?

Resolution: Operating Temperature Outside lock body (exterior mounted): -35C (-31F) to 66C (150F) Inside lock body (interior mounted): -10C (14F) to 49C (120F) :

Installing the Schlage Connect Smart Deadbolt (BE468, BE468GBAK, BE469, BE469IR, BE469NX, BE469WK)

Resolution: To view step-by-step interactive guides, please click here.To view or download the PDF Installation Instructions for the BE468, BE468GBAK, please click here.To view or download the PDF Installation...:

What Type of Batteries Does My Schlage Lock Use?

Resolution: Schlage residential locks are designed to work best with high-quality alkaline batteries. Using lithium or rechargeable batteries is not recommended, as they can negatively impact the lock's functi...:

How to use Keypad Emergency Key Override

Resolution: If the battery fails or there's an electronic error on your Schlage keypad deadbolt, you can manually unlock it using the mechanical key override. If you've lost your key and need immediate access ...:

FA360: Thumb-Turn Removal

Resolution: To remove the thumb-turn to un-install the Discontinued Schlage FA Series Handleset -FA360, please follow the steps below.Obtain a paperclip or a small rod.Locate the small hole on the shaft of the...:

How many timezones can I have in my door?

Resolution: You can have up to 8 time zones. :

How many doors does the HHD hold?

Resolution: THE HHD device will hold up to 100 doors, however Schlage suggests that you only do 50 at a time. :

What do I need to get started in installing and programming the BE367?

Resolution: You will need a HHD device, a CIP reader and CIP cable. If your computer does not have a DB9 which is the D shaped connection on the back of your computer you will need to get a converter. Th...:

Can I use a SNAP programmer to program your FE210 or BE367?

Resolution: Yes, although using the SNAP programmer is not recommended, because it is more difficult to program through the computer. In addition, Schlage no longer sells the SNAP programmer. The be...:

BE367 Programming Computer Compatability

Resolution: To program these locks make sure you have either Windows 7 Pro or XP professional 3.5.7. Only SMS 4.0 or higher will work with Windows 7 Professional. SMS and the HHD will not work...: