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FAQs

I can not remove the key from the cylinder on my BE365 deadbolt lock.

Resolution: After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :

Resolution: Schlage Residential Electronic and Smart Locks are designed to withstand normal wear and tear caused by exposure to the elements on the exterior side of the lock (e.g., a lock installed on a front ...:

What temperature are Schlage Electronic locks rated for?

Resolution: Operating Temperature Outside lock body (exterior mounted): -35C (-31F) to 66C (150F) Inside lock body (interior mounted): -10C (14F) to 49C (120F) :

Installing the Schlage Connect Smart Deadbolt (BE468, BE468GBAK, BE469, BE469IR, BE469NX, BE469WK)

Resolution: To view step-by-step interactive guides, please click here.To view or download the PDF Installation Instructions for the BE468, BE468GBAK, please click here.To view or download the PDF Installation...:

What Type of Batteries Does My Schlage Lock Use?

Resolution: Schlage residential locks are designed to work best with high-quality alkaline batteries. Using lithium or rechargeable batteries is not recommended, as they can negatively impact the lock's functi...:

How to use Keypad Emergency Key Override

Resolution: If the battery fails or there's an electronic error on your Schlage keypad deadbolt, you can manually unlock it using the mechanical key override. If you've lost your key and need immediate access ...:

FA360: Thumb-Turn Removal

Resolution: To remove the thumb-turn to un-install the Discontinued Schlage FA Series Handleset -FA360, please follow the steps below. Obtain a paperclip or a small rod.Locate the small hole on the shaft ...:

How many timezones can I have in my door?

Resolution: You can have up to 8 time zones. :

How many doors does the HHD hold?

Resolution: THE HHD device will hold up to 100 doors, however Schlage suggests that you only do 50 at a time. :

What do I need to get started in installing and programming the BE367?

Resolution: You will need a HHD device, a CIP reader and CIP cable. If your computer does not have a DB9 which is the D shaped connection on the back of your computer you will need to get a converter. Th...: