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FAQs

Which Schlage push bar should I order to be used with a Mag Lock?

Resolution: · The 672 Touch bar and the 692 Smart Bar can both be used with a mag lock. · The 672 – DPDT rated...:

When adding new codes to my King Cobra the lights go red then flashes green 3 times

Resolution: · Memory is full- need to remove older codes :

GF3000 won’t lock has 12 or 24v at the mag lock inputs.

Resolution: · Make sure the gaping is correct between the armature and mag lock 1/8 inch · Also, armature needs to b...:

How do you set up the tamper output for an HK2?

Resolution: Use Aux 1 or 2 to ground for the connection. In setup menu 2 under Auxiliary Output Control choose “Output set by Tamper.” For alarm monitoring this will output a signal if the Ha...:

I cannot access any of the Fields in Express even though I logged in with proper access and user ID.

Resolution: You must login as MANAGER to have access to all fields and options. &n...:

What is the Part Number for power transformer for PIM TD-2 and WRI400?

Resolution: Part # is 593PI-12DC:

Are older Biometric Readers, model Id3D, still eligible for factory repair?

Resolution: No, as of March 2015, Schlage is no longer repairing ID3D Biometric Readers.:

Can I enroll credentials for my NDE80 lock using the Engage web interface?

Resolution: You must have either the MT20 or the MT20W enrollment reader to enroll credentials from the web portal. If you do not have the MT20 or the MT20W Enrollment Reader, credentials can only be enr...:

When enrolling a IBF110 fob, I can successfully program using the manual entry of the hotstamp number but the iButton does not work.

Resolution: IBF110's are Combo Fobs supporting both iButton AND Prox credential types. In Express you will need to assign both types to support the appropriate lock and credential types.:

What is the 090109?

Resolution: The 090109 was a 954 strike shim package of 4. This item was discontinued 1/2016. Will need to order the 954 strike.: