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FAQs

Resolution: Issue: I press the Schlage Button and my bolt doesn't lock (extend). The Red X blinks.Environment: Using the lock for the first time, or after taking the lock off of the door. The...:

Cross bore, Edge bore and Backset

Resolution: Cross Bore - is the large hole drilled in a door through which the main assembly of a lock or deadbolt is installed. Standard door prep is 2 1/8". If the bore hole is too small, please vi...:

Schlage International Customers

Resolution: For International customers, click here please view list below for contact information.Global HeadquartersBlock D, Iveagh CourtHarcourt Road, Dublin 1, Co.Dublin, IrelandAmericas11819 N. ...:

Can I order a split finish item?

Resolution: We do offer split designs and/or finishes on locks as long as they are offered in that particular design and/or finish. It is unlikely that your local hardware or retail store will have this item...:

Remove BE365 from packaging.

Resolution: :

Schlage Express - Software Freezes Upon Clicking "Generate Program Files"

Resolution: Issue: Once Users, Doors, Access Rights and Credentials have been assigned, before going to the locks to program by Generating Program Files, causes the software to freeze. Environment: ...:

How to transfer files from Schlage Express from one computer to another

Resolution: How To: Transfer files from Schlage Express Software from one computer to another, in the event a new computer is going to be the only access point for set up or the password was changed in the s...:

Can Schlage replace the lost key to my bike lock?

Resolution: Schlage cannot replace bike locks or keys to bike locks. Please reach out to Kryptonite regarding bicycle locks: 800-729-5625 Hours: 8:30am - 4:30pm EST https://kryptonite.zendesk.com/hc/en...:

Dexter Lever J10, J40, J54 Installation Instructions

Resolution: Dexter Lever J10, J40, J54 Installation Instructions Dexter Lever Installation Instr.L00-0000BR14.pdf :

Dexter Decorative Trim J170 Installation Instructions

Resolution: Dexter Decorative Trim J170 Installation Instructions please click here.The trim on the J170 can be installed either horizontally or vertically. :