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FAQs

How to transfer files from Schlage Express from one computer to another

Resolution: How To: Transfer files from Schlage Express Software from one computer to another, in the event a new computer is going to be the only access point for set up or the password was changed in the s...:

Can Schlage replace the lost key to my bike lock?

Resolution: Schlage cannot replace bike locks or keys to bike locks. Please reach out to Kryptonite regarding bicycle locks: 800-729-5625 Hours: 8:30am - 4:30pm EST https://kryptonite.zendesk.com/hc/en...:

Dexter Lever J10, J40, J54 Installation Instructions

Resolution: Dexter Lever J10, J40, J54 Installation Instructions Dexter Lever Installation Instr.L00-0000BR14.pdf :

Dexter Decorative Trim J170 Installation Instructions

Resolution: Dexter Decorative Trim J170 Installation Instructions please click here.The trim on the J170 can be installed either horizontally or vertically. :

Dexter Deadbolt JD60,JD62 Installation Instructions

Resolution: Dexter Deadbolt JD60,JD62 Installation Instructions Dexter Deadbolt JD60,JD62 Inst. Instr. P515-483.pdf :

Touchpad Deadbolt: Flashing Green but Does Not Lock or Unlock

Resolution: Schlage keypad deadbolt locks are trusted for their reliability, but occasional issues can arise during installation or use. This comprehensive guide addresses misaligned cam issues. In This A...:

Codes are not Accepted by Keypad (blinks Red)

Resolution: Issue: The User Codes will not unlock the keypad lock. The Schlage Light blinks Red after a code is entered. If the Schlage Light continuously blinks Red, this indicates...:

What thick door kits are available for Residential Schlage Locks?

Resolution: Standard door thickness for Residential Schlage locks is 1 3/8” to 1 ¾”. We do not have any locks to accommodate any door thinner than 1 3/8” thick. Dexter by Schlage handlesets, deadbolts and...:

Verify handing and setup of Schlage smart deadbolts

Resolution: The following applies to the Schlage Connect Smart Deadbolt (BE468/BE469) and Schlage Sense Smart Deadbolt (BE479).Issue: The setup (handing process) tries to complete but fails. The motor operates...:

I have to change the batteries often for the BE468, BE469 or the BE479

Resolution: Issue: The lock is operating properly, but indicates that the batteries need to be replaced often. Environment: BE468 Schlage Connect Touchscreen DeadboltBE469 Schlage Connect Touc...: