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FAQs

When you FDR the AD300 does the address go to Zero?

Resolution: When you Factory Reset (FDR) an AD300, the address will reset back to zero.:

Using the M490DEP, does the door prop time reset with each card swipe?

Resolution: Yes, the 20 second timer will restart, once the release contacts are reopened.:

How do I set up my Android for file transfer by default so that I can use it for Schlage Express?

Resolution: While using the SUS-A Android device HHD replacement solution, it is necessary to change the USB settings to default to “File Transfer”, instead of the out-of-the-box standard “USB charging ONLY”...:

Can the 650 series key switch be ordered with a F keyway?

Resolution: No, you will have to order the key switch with no cylinder (that is standard) and then order the Mortise cylinder with the desired keyway separately. :

Can you wire a M490DEP for card reader on both sides of the door into RLS/RST?

Resolution: Yes, you can wires in 2 readers, inside and outside reader in parallel to the M490DEP. :

Can the circuit board for the M400 series maglock be by-passed?

Resolution: No, you cannot bypass the circuit board on the M400 series maglocks. The circuit board has a voltage/surge protection built into the circuit board :

When an AD online lock is in degraded cache mode does it record audits?

Resolution: When the AD lock is in degraded cache mode, no audits are recorded.:

Does my AD200/250/300/400-993R lock come with an RX-LC switch?

Resolution: AD300/400-993R locks regardless of function (40, 50, 60 or 70) will come with an RX-LC switch. AD200/250-993R will come with an RX-LC switch if the function is 40, 50, or 60 but not with function 70.:

How do I create a master programming construction credential on an NDE / NDEB lock?

Resolution: The process below is the same for the NDE/ NDEB and the LE/LEB locks. The Master Programming Credential will not grant access. It is used only to add additional credentials. * Use ...:

How do I perform Control (BE467 / FE410) lock Firmware Updates?

Resolution: You can only update the firmware on the Control lock using the Engage app on your mobile device. Go to the lock, in the Engage app select the door you want to update the firmware on. Clic...: