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FAQs

Resolution: Please click here to get the Installation and User guide for the LE series locks. Please go down to page 9 and click on the QR code for the user guide. :

Is there a service manual for the NDE lock?

Resolution: Please click here for the NDE/NDEB service manual.:

Can I order the NDE80 lock?

Resolution: The Schlage NDE80 was discontinued on August 1, 2021. The new version of the NDE replaced it. The new version is NDEB. The main difference is, the new NDEB lock will work with our Sch...:

Where can I find the data sheet for the Gateway?

Resolution: Please click here for the Gateway Data Sheet.:

Can I use a keypad reader with the CTE?

Resolution: No, you cannot use a keypad reader with the CTE. The Engage platform will not work with a keypad reader. :

Is the Engage software free?

Resolution: There is no charge for the Engage software. It is FREE to use. You can go to our website and create a new account, then create your site. https://portal.allegionengage.com/signin ...:

Are the L400 series hurricane rated?

Resolution: Tech only - Per compliance, the L400 isn’t specifically listed in the approvals and therefore it cannot be used. There isn’t any supporting documentation on testing to be able to provide to the AHJ.:

On L9000, does the link pin position determine the thumbturn rotation to lock and unlock?

Resolution: The link pin position affects indicator timing. The L9040, L9044, L9056 and deadbolt functions all have the link pin in the top position on the locking link, whereas all other non-deadbolt function...:

When was the M204-208 Bit adaptor discontinued?

Resolution: The M204-208 bit adaptor was discontinued in 2007. :

Do Schlage and Falcon locks meet the California code requirement 11B-309.4 for 5lb force to unlatch the door?

Resolution: California code requirement 11B-309.4 Operable parts shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to acti...: