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FAQs

How do I set the relock time delay on the GF3000 TRD, TJ, SM models?

Resolution: Here are the steps to set the relock time delay: 1. Remove Power 2. With the door open, reapply power 3. Remove 5/64” hex head screw to allow access to recessed momentary pushbut...:

Schlage control lock blinks red then blinks green and then it unlocks.

Resolution: When you present your badge or fob to the Control (BE467 or FE410) lock, you get multiple Red LED's, then Green LED, then the door opens. This sequence is letting you know you have low batter...:

What is the fire rating for LM9200 LBL on wood or metal door?

Resolution: When the LM9200F is ordered with LBL for wood pair of doors it will have a 20-minute fire rating, no hose. When the LM9200M with LBL is ordered for metal pair of doors it will m...:

Where can I find instructions to replace the keypad membrane on a CO series lockset?

Resolution: There are no specific instructions published to replace the keypad membrane on the CO Series locks. However, the CO993 installation instructions shows how to gain access to the keypad f...:

Does Schlage offer spacers for Maglocks?

Resolution: No we do not offer spacers for Maglocks. They must be sourced separately or fabricated. However, we do offer filler plates and angle brackets in various sizes to accommodate different types of do...:

What power supply is required to operate the Von Duprin / Falcon EL solenoid devices?

Resolution: Only the PS914 will operate the EL option solenoids for Von Duprin and Falcon. :

What lever trim will work for the Von Duprin 8847 F Concealed Vertical Rod device?

Resolution: The 371L Lever Trim is the ONLY lever trim that will work properly for the Von Duprin 8847F Concealed Vertical Rod device. :

Is there a "template" offered for the Von Duprin 98/9952 Pool Gate Device?

Resolution: AT this time, there is NO downloadable template document offered for the Von Duprin 98/9952 Pool Gate Device.A "tape on" template is provided in the device box for preparing the gate at time of ins...:

Can I use the "standard" latch guards for the Von Duprin WS Wind Storm exit device?

Resolution: No, you must use the WS LGO's (Wind Storm Latch Guards Only) as these were tested and approved for these devices. There is both a 3' and 4' size depending on door width. :

How do I add a new Device in Engage?

Resolution: When adding a new lock to Engage, we call that process Commissioning a lock.Go into the Engage Mobile APP, log in.Under the Devices section hit the + sign, then select the model of your lock and fo...: