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FAQs

Where can I find the data sheet for the Gateway?

Resolution: Please click here for the Gateway Data Sheet.:

Resolution: No, you cannot use a keypad reader with the CTE. The Engage platform will not work with a keypad reader. :

Resolution: There is no charge for the Engage software. It is FREE to use. You can go to our website and create a new account, then create your site. https://portal.allegionengage.com/signin ...:

Are the L400 series hurricane rated?

Resolution: Tech only - Per compliance, the L400 isn’t specifically listed in the approvals and therefore it cannot be used. There isn’t any supporting documentation on testing to be able to provide to the AHJ.:

On L9000, does the link pin position determine the thumbturn rotation to lock and unlock?

Resolution: The link pin position affects indicator timing. The L9040, L9044, L9056 and deadbolt functions all have the link pin in the top position on the locking link, whereas all other non-deadbolt function...:

When was the M204-208 Bit adaptor discontinued?

Resolution: The M204-208 bit adaptor was discontinued in 2007. :

Do Schlage and Falcon locks meet the California code requirement 11B-309.4 for 5lb force to unlatch the door?

Resolution: California code requirement 11B-309.4 Operable parts shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to acti...:

What is Error 416 on MT20W?

Resolution: Error 416: USB_NOTOUR_WRITE_FAILURE Write failed. Please try again. Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data wri...:

What is error 401 on the MT20W desktop app?

Resolution: 401 - USB_NOT_COMMISSIONEDThe device is not commissioned.You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Sometimes you will get i...:

Why does my AD400 give a door forced alarm at the panel when the mechanical key is used to release the door?

Resolution: The mechanical key is really supposed to be used if the batteries die or in other emergency situations. Using the mechanical key is not electronic access granted. If there is no acces...: