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FAQs

Resolution: Error 416: USB_NOTOUR_WRITE_FAILURE Write failed. Please try again. Generic error for No-Tour write fail. You will get this error whenever card is removed before the NOTOUR data wri...:

What is error 401 on the MT20W desktop app?

Resolution: 401 - USB_NOT_COMMISSIONEDThe device is not commissioned.You will get this error when you try to use an MT20W that has not been commissioned to the Site you are working on. Sometimes you will get i...:

Why does my AD400 give a door forced alarm at the panel when the mechanical key is used to release the door?

Resolution: The mechanical key is really supposed to be used if the batteries die or in other emergency situations. Using the mechanical key is not electronic access granted. If there is no acces...:

If L9000 has RX and LX which switch will be triggered first?

Resolution: Locked down to tech. On L9000 electrified functions, if you have LX and RX, on right-hand locks, the RX will trigger before the LX. On left-hand locks, the LX will trigger before th...:

Which LCN Mechanical closers are available with an optional Delayed Action Cylinder?

Resolution: The following LCN closer series have an optional Delay Action Cylinder: 1450 series 1460 series 4010 series (only 4011, not available with 4016) 4020 series (only 4...:

What is the offset for the Von Duprin 6210 Electric Strike with the Schlage L9000 Mortise lock?

Resolution: The Von Duprin 6210 x L9000 uses the same 3/8" Center line offset as the L9000 x Mechanical Strike.Click here for the L9000 Template showing the 3/8" offset.Click here for the Von Duprin Frame Temp...:

Can a Primus Face Sheet or Signature card be mailed in?

Resolution: As of February 25th, 2022 paper Face Sheets & Signature Cards will no longer be accepted for NEW Primus accounts. It is Allegion’s policy that all new accounts will be managed through the Overt...:

Can I use the Primus RP key in an existing legacy Primus or Primus XP Cylinder?

Resolution: The RP Key is completely backwards compatible to existing legacy Primus and Primus XP cylinders. RP keys will operate in legacy Primus and Primus XP cylinders, but legacy Primus and Primus X...:

What are the dimensions for the 4020 drop plates?

Resolution: The 4020-18 and 4020-18G plate are 12-1/2 long x 3-1/2 high x 3/16 thick. See here for 4020 drop plate instructions. :

If an ibutton fob is found, is there a way to search for it in Schlage Express?

Resolution: Yes, you can use the Find feature located under Users and scan it in with a CIP.: