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FAQs

What Von Duprin Allegion Connect products and combinations are available?

Resolution: Von Duprin Allegion Connect Options and Combinations:

What Falcon Exit Device Allegion Connect options and combinations are available?

Resolution: Falcon Allegion Connect Options and Combinations:

How to delete a tenant in Pure Access Cloud?

Resolution: Isonas Pure Access Cloud does not give users the ability to delete unneeded tenants. This is a special request can can be done by contacting Product Support (877-671-7011 opt 2, 2, 3). ...:

Isonas Pure Access Cloud - REST API Requests Returning Only 50 Items

Resolution: API lists are limited according to the documentation: Isonas API commands - v2 In order to maximize quantity of returns, add a limit parameter to the query: "limit=500" This wi...:

What is the Falcon MA deadbolt throw?

Resolution: The deadbolt throw of the Falcon MA series is 1".:

How to Add Access Codes in the Schlage Home App

Resolution: Step-by-Step Guide to Adding User Codes in the Schlage Home AppAdding user codes in the Schlage Home app is a straightforward process that enhances security and access control. Follow these steps t...:

How to Control My Schlage Encode Remotely?

Resolution: The Schlage Encode Series offers remote control functionality, allowing you to manage your lock from anywhere. Each lock in the Encode Series—the Encode, Encode Plus, and Encode Lever—is equipped w...:

How to Manage Notifications in the Schlage Home App

Resolution: With your lock paired to the Schlage Home App and connected to your home WiFi network, you can receive automated push notifications for various actions. Discover how to manage these notifications w...:

Touchscreen Icon Guide for Schlage Encode Plus (BE499)

Resolution: Communication Icon: Flashes when lock is connecting to WiFi to check for updates Low Battery Icon Flashes after code is entered when battery is low. ...:

Can the LM9200 series be ordered with the Torx screw option?

Resolution: The LM9200 series does not support the torx screw option. The torx screws used on the regular L9000 lock will not work on the LM9200 series. :