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FAQs

How to Control My Schlage Encode Remotely?

Resolution: The Schlage Encode Series offers remote control functionality, allowing you to manage your lock from anywhere. Each lock in the Encode Series—the Encode, Encode Plus, and Encode Lever—is equipped w...:

How to Manage Notifications in the Schlage Home App

Resolution: With your lock paired to the Schlage Home App and connected to your home WiFi network, you can receive automated push notifications for various actions. Discover how to manage these notifications w...:

Touchscreen Icon Guide for Schlage Encode Plus (BE499)

Resolution: Communication Icon: Flashes when lock is connecting to WiFi to check for updates Low Battery Icon Flashes after code is entered when battery is low. ...:

Can the LM9200 series be ordered with the Torx screw option?

Resolution: The LM9200 series does not support the torx screw option. The torx screws used on the regular L9000 lock will not work on the LM9200 series. :

Will an ALX lock fit onto a door prepped for an AL lock?

Resolution: The ALX will fit onto a door prepped for an AL lock. :

How are Primus RP account numbers designated?

Resolution: Primus RP customers will use a Legacy Primus account number or a Primus XP account number. (There are no Primus RP account numbers.) If customer is a new Primus user, they will r...:

When was the Glynn-Johnson 280 SesaGuard discontinued?

Resolution: The Glynn-Johnson 280 SensaGuard was discontinued in February of 2022.:

Which parts are needed in order to retrofit a 1690-EO device with a night latch cylinder?

Resolution: To retrofit a 1690-EO device with a night latch cylinder, you will need the "169 Cylinder Assembly" also known as the 169CA. To order the 169CA, specify "169CA x NL x Finish". :

What is the country of origin for the Ives 575 coat hook and the 580 ceiling hook?

Resolution: China is the country of origin for the Ives 575 and 580.:

What is the minimum length to which an XY hinge can be cut?

Resolution: XY hinges can be cut to a minimum length of 69 inches. However, the hinge must be cut from both ends. For example, a 119-inch hinge can have 25 inches cut from each end to make it 69 in...: