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FAQs

Is there any way to enroll ibuttons without a CIP reader?

Resolution: No, you must have a CIP reader to enroll ibuttons. :

If dipswitch 4 is off on an M490DE/M490DEP and the lock loses power, will it relock once the power is back on?

Resolution: No, it will not relock unless you reset the lock. If dipswitch 4 is on then yes, the lock will re-lock once power is restored. :

Does Schlage offer an ADA Thumbturn Rim Cylinder?

Resolution: Schlage offers an ADA Thumbturn Rim Cylinder under part number XB13-379. Below is the XB13-379 ADA Thumbturn Rim Cylinder with the included Collar. Cylinder also includes Mounting Screws...:

Is the 031416-000 solenoid and 030716-001 clutch driver still offered?

Resolution: As of March 2022 the T851 solenoid 031416-000, and T851 clutch driver 030716-001 are no longer offered and would need to be replaced with the 031516-000 solenoid and the clutch driver 24368706 663....:

How to Add Schlage Encode Plus to Apple HomeKit and the Schlage Home App

Resolution: Apple HomeKit provides an easy and secure way to control HomeKit-enabled accessories using the Apple Home app and Siri on your iPhone, iPad, Apple Watch, or Home Pod. The Schlage Encode Plus (BE499...:

How to Pair my Schlage Encode Plus Smart Lock with Apple HomeKit?

Resolution: To enjoy the full functionality of the Schlage Encode Plus Smart Wi-Fi Deadbolt, we recommend users pair their Schlage Encode Plus smart lock in both the Schlage Home app and Apple Home app to expe...:

How to Pair My Schlage Encode Plus Smart Deadbolt to a Voice Assistant

Resolution: Conveniently use your voice to lock or unlock and check the status of your lock when you pair your Schlage Encode Plus Smart WiFi Deadbolt to a compatible voice enabled device. You can also make yo...:

What is Apple Home Keys and How Can I Use It with My Schlage Encode Plus Smart Lock?

Resolution: Apple Home Key(s) is a digital key that resides in your Apple Wallet app, providing seamless access to paired door locks through the Apple Home app. With home keys, you can effortlessly tap to lock...:

Do I Have to Use FaceID with Home Keys? Understanding Express Mode

Resolution: Apple home keys offer a convenient way to unlock your smart lock, similar to using Apple Pay. You can either authenticate by double-tapping the lock button on your iPhone and using a passcode or Fa...:

Can You Use Apple Home Keys If Your Device Battery Is Dead?

Resolution: Yes, you can still use your Apple home key even if your device’s battery is depleted, thanks to Apple’s Power Reserve feature. This functionality allows you to tap to lock or unlock your smart lock...: