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FAQs

Can the Von Duprin 8827 latch be used for flush transom doors? Does Von Duprin make a strike for surface vertical rod devices with flush transom applications?

Resolution: Yes, the Von Duprin model 260U strike is intended for surface vertical rod devices with flush transom applications. There is also a fire rated model called the 260U-F.:

Can I convert the Von Duprin CD 98/99 device to HD (cylinder dogging to hex dogging)?

Resolution: Yes, the Von Duprin CD 98/99 device can be converted to HD (cylinder dogging to hex key dogging) in the field. :

What cylinder is used for the Von Duprin 98/9975-2 devices?

Resolution: The Von Duprin 98/9975 -2 device requires a RIM cylinder on the exit device side of the door and the outside trim requires a 1 1/4" mortise cylinder with straight cam. :

Which keyway does the Falcon 214-KIL Use?

Resolution: Though the Falcon 214-KIL Trim does not use a dedicated Falcon brand or Schlage brand core, it does ship with a C-Keyway cylinder.:

Is No-Tour available with the Engage mobile ?

Resolution: Yes, with the may May 3 2021 Engage software and firmware release, no-tour is available for the Schlage Engage Mobile Credentials. You have to make sure all devices have&...:

What is included in the Schlage Mobile Access Solutions?

Resolution: Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...:

What is the voltage range for the MTB readers?

Resolution: The voltage range for the MTB / MTKB readers have been updated from 5v -16v to 5v - 28v. :

On the M450P, does this indicator light come with the lock?

Resolution: No, it is in a kit sold separately (ATS/LED kit) and the lock must be a Plus "P" version to use this kit. This can be ordered separate and installed in the field.:

When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.

Resolution: The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:

Can you change the reader on a CTE?

Resolution: Yes you can change the reader on the CTE. You need to establish sync with new reader. To establish a reader connection: Push and release the CTE SCHLAGE button, followed by tw...: