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FAQs

What is included in the Schlage Mobile Access Solutions?

Resolution: Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...:

What is the voltage range for the MTB readers?

Resolution: The voltage range for the MTB / MTKB readers have been updated from 5v -16v to 5v - 28v. :

On the M450P, does this indicator light come with the lock?

Resolution: No, it is in a kit sold separately (ATS/LED kit) and the lock must be a Plus "P" version to use this kit. This can be ordered separate and installed in the field.:

When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.

Resolution: The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:

Can you change the reader on a CTE?

Resolution: Yes you can change the reader on the CTE. You need to establish sync with new reader. To establish a reader connection: Push and release the CTE SCHLAGE button, followed by tw...:

Can you mount a 4040SEH holder with swing clear hinges?

Resolution: Yes, you would need to follow ST-3165 for mounting a 4040SEH with swing clear hinges. No special parts are required. :

Can LCN ME/SE closer holders be used on exterior/vestibule doors?

Resolution: LCN ME/SE closer holders are specifically designed for use on interior fire rated doors. :

The Ives catalog shows a 9624 offset pull that is not in the price book. What is 9624?

Resolution: 9624 was a typographical error. This should read 9264. :

Is the Zero 3708 magnet hold on a production hold?

Resolution: Yes, bulletin dated 12/28/2016 still has magnets on production hold, though it can still be ordered via engineering specials. :

Does Ives offer any door hardware for doors that are 13/16" thin?

Resolution: No. :