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FAQs

Why does my cylindrical dead latch fall into the strike?

Resolution: The dead latch will fall into the strike when the door is not prepped correctly, commonly the door over rotates and the deadlatch falls into the strike. This can cause the latch to bin...:

Schlage CTE - Tamper Alert

Resolution: The tamper sensor on the CTE detects when the cover is taken off of the unit. This will trigger a tamper report in the audit history. The CTE has an optical tamper switch. It is l...:

Schlage Control Lock - Long Beep and Green Light on Valid Card Presentation

Resolution: The lock will display a long beep and green light on a valid card presentation when the unit has lost power long enough to lose it's internal clock time. To correct this, sync the lock with t...:

Schlage M420, M450, M490 - Armature Bolt Replacement

Resolution: The armature bolt is not available on its own, but it is included in the armature mounting fastener pack, part# P44489128 for M450/M420 P44497110 for M490 :

Schlage SM10 - Not Compatible with OSDP 485 Configuration

Resolution: The SM10 readers are do not support being ordered as -485 configuration. The unit supports wiegand output only. If -485 OSDP is needed, recommend using MT11 or MT15 instead, or as of late ...:

Schlage AD-series - MT Reader Head Compatibility with HID iClass SEOS Credentials

Resolution: The MT and MTK reader heads for the AD-series locks will ONLY read the public CSN of iClass cards, which with SEOS means a different random CSN every time the card is read. Recommendation: Use Si ...:

Schlage SM10 - Firmware Compared to MT-series

Resolution: The firmware on the SM10 is the same as the MT-series readers, except only the X14 firmware package is loaded.:

Schlage CO220 - Ribbon Cable Part Number

Resolution: The CO220 shares the same ribbon cable as the privacy and office function CO200s. Replacement part number: 23518384:

Installing Electromagnetic Locks on Surface Vertical Rod Doors

Resolution: It can be installed frame side of the rods, if there is room for it on the door. Note: The holding force will be reduced when the maglock is not installed as close to the edge of the door as ...:

Schlage Control FE410 - Interior Lever Retracting Deadbolt, but not Deadlatch

Resolution: Check the handing plate on the exterior is seated properly. Incorrect installation of the handing plate can cause the spindle to not engage with the interior hub.: