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FAQs

Schlage AD-series - MT Reader Head Compatibility with HID iClass SEOS Credentials

Resolution: The MT and MTK reader heads for the AD-series locks will ONLY read the public CSN of iClass cards, which with SEOS means a different random CSN every time the card is read. Recommendation: Use Si ...:

Schlage SM10 - Firmware Compared to MT-series

Resolution: The firmware on the SM10 is the same as the MT-series readers, except only the X14 firmware package is loaded.:

Schlage CO220 - Ribbon Cable Part Number

Resolution: The CO220 shares the same ribbon cable as the privacy and office function CO200s. Replacement part number: 23518384:

Installing Electromagnetic Locks on Surface Vertical Rod Doors

Resolution: It can be installed frame side of the rods, if there is room for it on the door. Note: The holding force will be reduced when the maglock is not installed as close to the edge of the door as ...:

Schlage Control FE410 - Interior Lever Retracting Deadbolt, but not Deadlatch

Resolution: Check the handing plate on the exterior is seated properly. Incorrect installation of the handing plate can cause the spindle to not engage with the interior hub.:

Schlage MTKB - Keypad Output Configuration

Resolution: The MTKB readers use the same keypad configuration as the MTK readers. Please see configuration manual here. :

Schlage / Von Duprin RU and RM - Use in Engage Managed Standalone Account or Site

Resolution: Remote undogging (RU) using ENGAGE software via Wi-Fi is available for scheduled lock-up events only without the need of an ENGAGE Gateway. Note, this solution is not available for real time lock...:

What strike ships standard with the Dexter C2000?

Resolution: 1-5/8" x 2-1/4" Radius edge strikes are available in 630 and 613 finish only.:

Can the levers for the Von Duprin 996L lever trim be changed in the field?

Resolution: Yes, the levers for the Von Duprin 996L lever trim can be changed in the field. Page 2 of the instructions (921003) shows the "re-handing" sequence and this will apply to new levers if desire...:

Wil the new Von Duprin 33A/35A device cover the holes from the old Von Duprin 33/35 device?

Resolution: Yes, the new Von Duprin 33A/35A exit device covers the holes in the door created by the old Von Duprin 33/35 exit device. :