FAQs

Question
Answer
One of the following items may cause the EL1690 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...
The following could cause the Chexit device shipped prior to 8-24-2015 with solenoid driven to go into weak alarm with solid LED light: Wrong power supply- Chexit device requires  a...
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1)      One the four (or eight) AA was inserted reversed and the rese...
Causes for AA battery drain in CO-Series LOCKS - Possible Cause Fix/Corrective Actions  One of the four AA batteries was inserted reversed and the reserved battery drains the other batteries. ...
  The super capacitor powers the AD300 motor to the correct power fail position, secure or unsecure, during a power fail event. When power is restored to an AD300 in the Power Fail secure ...
  Recognize the AD300 when first powered, or when recovering from a power loss, may NOT be fully functional for two minutes until the AD300 super capacitor is fully recharged. During this rec...
The Von Duprin 6000 series electric strike has a 12 or 24VDC solenoid with plunger, spring and impact washer as shown 6000 solenoid Make sure the solenoid spring and impact washer are not missin...
The following items may cause the exit devices top latch from being held in the retracted position. 1. The top or bottom rods are out of adjustment. 2. The top latch hold back...
Following exit devices 2227/F, 33/3527A/F, 33/3547A/48A/F, 98/9927/F and 98/9947/48/F have similar rod adjustment procedures. All top latches control the bottom latch assemblies. When do...
Coin cell replacement is not immediately registered by the CT5000 firmware.
Performing a processor reset (pressing and releasing the RESET button) will register the new coin cell.
Coin Cell part number is CR2025 - 3Volt Lithium - available at most any battery store.
The coin cell for the AD and CO family of electronic lock products is a 3vdc lithium. CR2025 is the specified part number.
This is available.  You will need the SD center case kit, SD center case cover, SD cylinder dog housing, and EL/QEL conversion kit.