FAQs

Question
Answer
You can order an L lock with a lever on one side and knob on the other as long as it's still rose by rose, or escutcheon by escutcheon (must be same style escutcheon). EXCEPTIONS: Knob trim o...
Includes the SL1 lever on one side and the SK1 knob trim on the other side.
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
All lockset cover torx screws will be T-15 Secure torx (with the center pin) Other torx screws sizes 10 and 12, will require T-20 Secure torx tool Torx screw kits are available for all sc...
Here are the steps to perform a General Z-Wave Device Exclusion:     From the Home screen, select Menu (Menu icon) and touch Devices     Select the SmartThings Hub  ...
For cross bores less than 2 1-8" we may need to remove the metal spacer to install the lock. Please follow the steps below.  Step 1. remove the screw that holds the spacer in place. Ste...
For W lock levers, you can choose whether or not to install the mounting posts.  This will also affect how the door is prepped so be sure to determine how you will install the locks befor...
The minimum stile for each lock will depend on the backset and the rose diameter/escutcheon width.  See the Schlage Minimum Stile Requirements for the minimum stile for eac...
The S200 series is a non-graded interconnect lock with levers only. Interconnected Locks are a lockset whose trim provides a means of simultaneous retraction of two or more bolts which may a...
The S200 series was introduced in 1995 and had a major design change in 2008 that included the cylinder, driver bar, deadbolt and interconnect plate.
The S200 series is similar to the now discontinued H-series which offered knobs only with the exception of the Levon (LEV) lever available on the H110.
Interconnected Locks: a lockset whose trim provides a means of simultaneous retraction of two or more bolts which may also be operated independently Medium duty Commercial, government or multi-...
Cylindrical Locks: a bored lockset whose latch or bolt locking mechanism is contained in the portion installed through the cross-bore Medium, high to extra heavy duty Commercial, mul...