FAQs

Question
Answer
For Motor driven Chexit devices shipped from the factory after 8-24-2015, the Chexit Secure Relay Contacts( white and violet wires) change state to signal the device is not secure. Check the f...
For Solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the following could cause the device not to provide delay egress:Measure the voltage between green and orange wires o...
You can not use these options together on the same device per the following reasons: QEL/EL device retracts the latch bolt of the exit device allowing entry. CX (Chexit) device locks the p...
The programming processes for Allegion devices can be both product and features specific.  Some products programming processes are electronic in nature, others are physical in nature. &nbs...
For LCN Cast Iron Closers it is (1 3/4") wide, (1 1/2") tall and (1 1/2") deepFor LCN Alum body Closers it is (2") wide, (1 1/2") tall and (1 1/2") deepSee HERE The center to center hole ...
Because of the new extended LCN warranties and the desire to be consistent across the entire Allegion premium brands, LCN will be moving away from offering an out-of-warranty repair service beginni...
You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. To contact by phone: call 877.67...
NOTE: You can also reach your local sales office by dialing 877-671-7011 and selecting option #3 from the main menu. You will be directed to your sales office based on the area code ...
To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
L9040 locks WITHOUT indicator uses an emergency tool available in the price book, L583-233.L9040 locks WITH an indicator requires a small flat blade screwdriver.
The L583-233 emergency key spindle length is 1.575"The L583-233 emergency key will operate on a door thickness up to 3" extended equally. 
Steelcraft offers all the standard lights as well as special size glass lights in the H-series door. Effective April 1, 2012, (Bulletin # B-100.12) the default for Dezigner Trim in H-Series Doors...
The AL series lock fits up to 1 7/8” door thickness out of box.