FAQs

Question
Answer
Exit lock -Electrically Unlocked (Fail Secure) - The Outside Lever is continuously locked mechanically until unlocked by electric current - The Inside Lever is always unlocked and is always free fo...
A Senior Swing operator can be hard to open manually if "Power Boost" feature is turned on, and programmed to the Cn (continuous) setting. To make the door easy to open manually, turn the "Power Bo...
First, turn off the power to the Senior Swing. If the door closes, check controller for a constant activation signal from an activation device. If door continues to hang up and will not close...
The manual opening force to required to open a Sr Swing operator is approximately 11-12 lbs.
To program the 8310-865 receiver: Set the dip switches 1 to the "OFF" (pulse) position. Set the dip switches 2 to the "OFF" (0.5s) position. Momentarily press the " No Delay" or "Delay" ...
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...
The 4610/4620 series operators are obsolete. There is no replacement part for any electronic component (motor/clutch, controller, input/output PC boards) for the obsolete 4610/4620 operators.Essent...
The 9550 series Senior Swing WILL NOT work on a pair of doors with auto flush bolts. The 9560 series Senior Swing and a sequence module are required when used on an pair of door with auto flush b...
For Allegion's recommendation see here.
The ES Filter started to ship with these units (Senior Swing/Benchmark/Falcon) on 4/22/2013.  The ES Filter kit will help eliminate line noise from an Electric Strike if used. 
On the Senior Swing, if you have line noise from a strike the unit will go into an Error Code on the Control Box (Er14) and will not operate.  Adding the ES Filter, which is a diode, will eliminate...
On the Benchmark and Falcon, if there is line noise from a strike then the unit will lose it's hold open time.  Adding the ES Filter, which is a diode, will resolve this issue and the unit will hol...