FAQs

Question
Answer
The commercial Aged Bronze finish (643e) is the BHMA equivalent to a copper plated, blackened, relieved and then clear coated product. This commercial finish is identical to the residential Aged Br...
Special Rust Inhibitor (SRI) - is a pretreatment that is applied to the metal components prior to the addition of the LCN powder coat finish, standard or custom. ...
A 626 or US26D.  Schlage definition of the 626 is a satin chromium plated finish.
Von Duprin Exit Devices (33A/35A, 98/99, etc) are handled on a case by case basis regarding their ability to handle salt and chemical environments. Our powder coated finishes US28 (Anodized Alum...
The Schlage AD/CO trims are not compatible with the Falcon 25-V device due to the main cam on the device rotating the opposite direction for a given hand compared to the AD/CO trims output dri...
Coin cell replacement is not immediately registered by the AD200/250 firmware.
Performing a processor reset (pressing and releasing S1 on the Main PCB Assembly) will register the new coin cell.
Cycling lock power (i.e., disconnecting and reconnecting the "AA" battery pack) will register the new coin cell.
The coin cell part number is CR2025 - 3 volt lithium - available at most battery or electronics stores.
Information on low battery threshold and nuisance delay is noted below: New firmware now has improved levels. - These are approximate values/levels which change with measurement meters and measure...
AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011 4 Battery Holder New batteries = 6.2 VDC Low battery threshold is 4.7 VDC for SM & MT - and 3.7 VDC for MAG and PROX (USB stops working at 4...
    AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011 8 Battery Holder New batteries = 12.4 VDC Low battery threshold is 7.2 VDC Critical battery threshold is 6.9 VDC Coin cell = new/...
CO2004 Battery Holder (ONLY) New batteries = 6.2 VDC Low battery threshold is 4.2 VDC Critical battery threshold is 3.9 VDC Coin cell = new/full is 3.0 VDC, low is 2.8 VDC
CO2504 Battery Holder (ONLY) New batteries = 6.2 VDC Low battery threshold is 4.2 VDC Critical battery threshold is 3.9 VDC Coin cell = new/full is 3.0 VDC, low is 2.8 VDC
  CO200 & CO250 Disable coin cell Nuisance delay and blink, With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, t...
If the Main AC fuse is blowing, the control box is defective and needs to be replaced.  The "Main Fuse" is a (5x20MM) 1 Amp Slow Blow fuse. If the 12VAC fuse is blowing, verify they are not trying...
The Senior Swing (2800/9500) Series operator has a 120VAC @ 2.5 Amp current draw for a single door (2811/9531/9542) or simultaneous pair(2853/9553). The independent pair units (2863/9563) have a 12...
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1)      One the four (or eight) AA was inserted reversed and the rese...