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FAQs

Which arm is the same as the 4640 regular arm?

Resolution: The 4640 Regular arm (4640-3077) is the same as: 4040 Long Arm 4820 Regular arm. The arms listed above are for reveals up to 4 1/2" and have a 8 3/8" long rod and shoe. 4640 Long arm ...:

AD-Series credential readers mounting screws hole thread issue

Resolution: Manufacturing issue resolved after Oct 4th 2010: Some Credential Readers have been manufactured with residue in the mounting holes . These units will not accept the 10x24 mounting screws. Such...:

What is the rough opening in walls for frame installations?

Resolution: For DW, K three sided frames and four sided borrowed light frames: Three sided frame = door opening width (order size) plus 1 1/2" minimum to 2" maximum and the door opening hei...:

What is the minimum stile an MA lock can fit?

Resolution: Depending on the door construction the minimum stile may differ but a safe dimension would be 4-3/4". CUSTOMER must check door construction. The pocket depth requirements of the case is 4 1/2".:

Are thermal break frames available?

Resolution: Additional information on Thermal Break Frames can be found on Tech Data Pages 224 thru 227 :

What is TSF-PRO?

Resolution: No. Steelcraft does not support the TSF-PRO program. The TSF-PRO program is no longer offered or supported by Steelcraft. Updates to TSF-PRO are no longer available.:

New Delay Egress Maglock Replacing the 390DEL and 101+

Resolution: The 390DEL and 101+ maglocks have been discontinued. They are being replaced within the product line to the M490DE, a plunger-switch activated delayed egress maglock much like the 390DEL.:

What is the Delayed Egress Cycle Time on the M490DE?

Resolution: The M490DE Maglock is built with a 15 second delayed egress cycle time that is not adjustable in the field. The M490DE can be ordered with a 30 second delay providing the customer subm...:

What credentials are compatible with XceedID Readers?

Resolution: Reader - Card Compatibility Chart:

What mortise cylinder cam do I use with the Falcon MA lock?

Resolution: IC Mortise Cylinder Cams for Falcon Cylinders: 5622-IC Falcon MA CAM for SFIC mortise cylinders, except MA381 5620-IC Falcon MA CAM for SFIC mortise cylinders MA381 inside function 5621-IC ...: