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FAQs

Resolution: Engage sites can be deleted via the Web Portal or the Engage App. Go to MANAGE SITES and there will be a Trash Can option to delete sites. You will be prompted to type in DELETE to ...:

How do you Factory Default a CTE?

Resolution: Press and Hold the FDR button for at least 5 seconds. Release the FDR button. Press the SCHLAGE button 3 times. You should hear a single beep and see a green LED. Verify the MODE ...:

Why doesn't CARD appear as an option when attempting to add new credentials in Express?

Resolution: Confirm that CARD is selected in SETTINGS and Program Settings from the main screen in Express.:

Are fire mullions rated over 10' ?

Resolution: Fire mullions are rated to 10' maximum opening height.Mullions sold as 10' 3" allow additional material for field sizing based on the type of frame/opening.:

What should I expect from US10B finish?

Resolution: Updated 10/21/2020 Allegion manufactures door hardware products in a variety of stable and highly durable finishes. The BHMA 613 (US10B) finish is not intended to be color-fast and has be...:

What size is the dogging key for the Falcon 20 series?

Resolution: The Falcon 20 series comes with a 5/32" L-Shaped hex wrench for dogging.:

What size torx screw is used on the L9000 HSLR ligature resistant trim?

Resolution: The armor front and trim plates use a T-15 security torx.:

Can the L9000 HSLR ligature trim be installed one side?

Resolution: The L9000 HSLR can not be installed one side only. A complete inside and outside lock must be installed.:

When did the L9000 HSLR ligature trim launch?

Resolution: The L9000 HSLR ligature trim launched on May 27th, 2019.:

Is ligature resistant trim available for a door thickness other than 1 3/4"?

Resolution: Ligature resistant trim can only be installed onto a 1 3/4" thick door.Includes the SL1/SK1 and HSLR trims.: