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FAQs

What Von Duprin 98/99 device finish is preferred for harsh caustic chemical damage in exterior conditions?

Resolution: Von Duprin now offers the Outdoor Defense (OUT) option for the 98/99 rim and 98/9927 surface vertical rod devices. The OUT option is only available with the satin chrome (626) and matte black...:

What template should I use for the Falcon 718 C escutcheon trim, less pull, when used with the Falcon 24 C exit device?

Resolution: What template should I use for the Falcon 718 C escutcheon trim, less pull, when used with the Falcon 24 C exit device? Template number T-2362 Revision A would be correct (metal doors). ...:

What Von Duprin power supply is correct for the motorized Von Duprin Chexit device (as of 2016)?

Resolution: What Von Duprin power supply is correct for the motorized Von Duprin Chexit device (as of 2016)? The Von Duprin or Schlage PS902 is correct for ONE Von Duprin Chexit device. T...:

How does an ALK work?

Resolution: In summary, the operation of an ALK is: The exit device RX or LX switch will trigger the alarm. To reset an alarm that is sounding, the 3 options are: Rotate the Key...:

What is the part number for the anchor block assembly on the Falcon 2390 exit device?

Resolution: BLOCK.103Contact product support for further information at 877-671-7011, option 2 then option 3.:

Can auxiliary fire latch (aux fire latch) be mounted into floor instead of other door?

Resolution: Must be mounted 6" from finish floor because that is how product was tested for certification. If customer has questions about mounting fire latch differently than shown in instruction...:

Are weep holes available for the Falcon 24 or 25 series exit devices?

Resolution: No, the 24 and 25 series exit devices are not available with drainage holes/weep hole options.:

What is the current list price of a riser diagram?

Resolution: The back of the Von Duprin price book lists the price at $250 as of 2019.See price book for information needed and how to order.Contact technical product support for further information at 87...:

Does the 328AA come with self tapping metal screws?

Resolution: Yes they do. :

Can a CXA be powered from an LCN auto operator?

Resolution: No, the auto operator has a relay rated for only 1 amp max. The chexit needs 1.25 amps to work. :