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FAQs

What is the part number for the Falcon 1690 auxiliary package?

Resolution: For the 1690 auxiliary package in US28, use part number PKG.150.For the 1690 auxiliary package in DC13/DC35, use part number PKG.151.:

Can antimicrobial coatings be applied to Von Duprin exit devices with safety glow?

Resolution: Yes, antimicrobial coatings can be applied to exit devices with safety glow. However, the devices would need to be processed by Engineering Specials. For pricing and lead time, please s...:

How do I place an order RX-2 CON?

Resolution: RX-2 CON is only available as an engineering special as of this writing (Aug 2019).Check the Interactive Pricing Tool in C360, or contact product support, to determine if this has been ...:

What mode is the WPR shipped?

Resolution: The WPR400 is shipped in “reader” mode. If ordered as WPR400 x DT, the unit is shipped in test mode. :

Where can I install the Locknetics strike CS 450 /750 ?

Resolution: CS450/750 series of electric strikes are designed for use with cylindrical and mortise locksets without deadbolt in hollow metal, aluminum and wood jambs. The strikes can b...:

Where can I find the Locknetics CS 450/750 strike template?

Resolution: Please see attached.:

Can I upgrade the m490DE maglock from 15 seconds to 30?

Resolution: Yes, you can, Order the following kits.Part numbers for the kit are as follows: • P47261543 M490DE PCB Kit (:30 Sec Delay) ...:

Can I unlock a mag lock with the 8200 series desk console ?

Resolution: Yes, the 8200 can be wired to unlock a mag or electric strike https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Schlage_8200_Series_Desk_Console_Installa...:

What are the Credential Functions in Engage?

Resolution: Normal - Unlocks the lock momentarily Toggle - Changes the state of the lock from locked to unlocked, or unlocked to lock. Freeze - Freezes the lock in its current state (lock...:

Why do I get "Account Already Exists" notice when attempting to accept a Site Invite on Engage?

Resolution: If you have an existing Engage account, DO NOT select Create New Account, select Sign In.Only select Create New Account, if you do not have an existing Engage account.A single Engage account can su...: